At a Glance
- Tasks: Manage bookings, assist clients, and support office operations in a vibrant equestrian centre.
- Company: Join a renowned riding school with over 40 years of excellence in North London.
- Benefits: Enjoy free lunch daily and the chance to ride weekly on your days off.
- Other info: Part-time role available, perfect for students looking for flexible work.
- Why this job: Be part of a dynamic team and immerse yourself in the equestrian world.
- Qualifications: Strong communication skills and adaptability in a busy environment.
The predicted salary is between 27800 - 27800 £ per year.
About Us
The Equestrian Centre at Trent Park is a vibrant, professional riding school for London and the Home Counties as well as a British Horse Society Equestrian Centre of Excellence. From group and individual riding lessons and equestrian courses to livery facilities, we have something to suit everyone, whatever their age and riding ability. Established for over 40 years, we are a British Horse Society approved training centre up to BHS intermediate level with examination status to BHS II. Based in North London, we are easily accessible via the Piccadilly Line.
Responsibilities
- Client Communication: Responding to enquiries via phone, email, and face-to-face interactions, providing excellent customer service.
- Booking Management: Scheduling lessons for clients using our online booking system, ensuring accurate and timely bookings.
- Administrative Support: Maintaining and updating client records, managing invoices, and processing payments.
- Coordination: Assisting with the organisation of events and activities, liaising with instructors and staff to ensure smooth operations.
- Inventory Management: Monitoring and ordering office supplies, and assisting with stock management related to the riding school.
- Report Preparation: Compiling and generating reports for management, including client feedback, financials, and operational insights.
- General Office Duties: Filing, data entry, and ensuring the office area is tidy and functional.
Requirements
- Interpersonal Skills: Excellent communication skills, with the ability to interact professionally with clients and team members.
- Adaptability: Ability to thrive under pressure in a busy environment, managing multiple tasks efficiently.
- Experience: Previous experience working in a riding school or similar environment is desirable. Familiarity with ECPro is a strong advantage.
- Tech-Savvy: Proficient in using office software, with the ability to quickly learn and adapt to new systems.
Benefits
- Riding Benefits: Opportunity to ride once a week on your days off.
- Free Lunch: Complimentary staff lunch provided daily.
Part-time role: 3 days (Fridays - Sundays).
Part-Time (4 days) Administrator/Receptionist employer: Trent Park Equestrian Centre London
The Equestrian Centre at Trent Park is an exceptional employer, offering a vibrant work environment where passion for equestrianism meets professional development. With a strong focus on employee growth, staff enjoy unique benefits such as the opportunity to ride weekly and complimentary lunches, all while being part of a supportive team dedicated to delivering outstanding customer service. Located in North London, easily accessible via the Piccadilly Line, this role provides a rewarding experience in a well-established centre that values its employees and their contributions.
Contact Details:
Trent Park Equestrian Centre London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time (4 days) Administrator/Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Trent Park Equestrian Centre London and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Trent Park Equestrian Centre London and let us see your personality shine through!
We think you need these skills to ace Part-Time (4 days) Administrator/Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Trent Park Equestrian Centre London.
Get Familiar with Our Brand:Before applying, take some time to learn about Trent Park Equestrian Centre London and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Trent Park Equestrian Centre London
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Trent Park Equestrian Centre London.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Trent Park Equestrian Centre London will surely appreciate.
