At a Glance
- Tasks: Lead and develop the Repairs Support Team for efficient planning and customer support.
- Company: Join a dynamic organisation focused on high-performing repairs services.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Strong leadership and communication skills are key to success in this role.
- Why this job: Make a real impact by enhancing customer satisfaction and service delivery.
- Qualifications: Experience in housing, construction, or operational management is essential.
The predicted salary is between 40000 - 50000 £ per year.
We have an exciting opportunity to lead and develop the Repairs Support Team, ensuring the efficient planning, scheduling, commercial administration and customer support functions that underpin the delivery of a high-performing responsive repairs and voids service. The postholder will be responsible for maximising workforce productivity through effective management of trade diaries, resource planning and scheduling processes across directly employed operatives and external contractors. The role will provide commercial assurance across all repairs activities, ensuring accurate job costing, robust financial controls and effective validation of subcontractor and materials expenditure.
The postholder will provide oversight and support to the complaints and customer feedback function, ensuring complaints are investigated and managed within policy timescales, learning is embedded into service delivery and customer satisfaction is proactively improved through insight-led service enhancements. The role acts as a key link between operational delivery, commercial management and customer experience, providing assurance that repairs services are delivered efficiently, cost effectively and in line with organisational objectives.
Essential experience required for the role:
- Relevant professional qualification or equivalent experience in housing, construction, business administration, commercial management or operational management.
- Experience managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment.
- Experience of performance management, service improvement and KPI reporting.
- Experience managing customer complaints and service recovery.
- Experience working with directly employed labour and subcontractor delivery models.
- Strong leadership and people management skills.
- Strong commercial and financial awareness.
- Excellent analytical and reporting capability.
- Strong communication and stakeholder management skills.
- Ability to manage competing priorities and operational pressures.
- Full UK Driving Licence with ability to travel between office and operational sites as required.
Repairs Support Manager employer: Trent & Dove
As a leading employer in the housing and construction sector, we pride ourselves on fostering a collaborative and supportive work culture that prioritises employee development and satisfaction. Our Repairs Support Manager role offers a unique opportunity to make a tangible impact on service delivery while benefiting from comprehensive training programmes, competitive remuneration, and a commitment to work-life balance. Located in a vibrant community, our team enjoys a dynamic environment where innovation and customer focus drive our success.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Support Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Trent & Dove, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Support Manager at Trent & Dove.
We think you need these skills to ace Repairs Support Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Trent & Dove
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
