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- Tasks: Lead our tenancy services team and manage housing effectively.
- Company: Join a dynamic organization focused on responsive housing management.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact by supporting vulnerable customers and ensuring tenancy success.
- Qualifications: Proven experience in housing management and strong people skills required.
- Other info: Must have a valid driving license and pass a DBS check.
The predicted salary is between 36000 - 60000 £ per year.
Leading our tenancy services team, we are looking for a Housing Services Manager with a high level of technical and professional competence and the ability to provide an effective and responsive housing management service.
The successful candidate will take a pro-active approach to managing the team ensuring our tenancies are in line with tenancy conditions and where necessary are risk assessed. Using your drive and proven ability to lead, you will ensure safeguarding risks are fully assessed and manage complex cases of tenancy breach in a decisive manner.
You will have a practical approach to problem solving and be an effective multi tasker with the proven ability in analysing statistics and producing reports. You will also have a proven history of coaching staff and demonstrate strong people management skills.
You will also be required to:
- Ensure that our tenancies are managed in line with tenancy conditions and best practice.
- Enable regular case reviews, ensuring that complex and unusual issues are dealt with proactively, and in accordance with best practice.
- Be responsible for appropriate and proactive action being taken in all cases of tenancy breach (ASB, property condition, failure to allow access, etc), balancing enforcement action against the need to support vulnerable customers to sustain their tenancies.
- Develop and monitor metrics that demonstrate the success of your team’s performance.
- Ensure that all tenancies are managed on a risk-assessed basis, seeking out information from all sources (Properties, Customer Services, etc) to create a dynamic picture of how tenancies are performing in our properties.
- Develop and review tenancy management reporting ensuring that maximum use is made of technology and that there is expertise within your team.
The successful candidate will have:
- The ability to build good relations with tenants and other stakeholders
- Ability to develop and implement policies and procedures.
- Proven ability in a similar role
- Well-developed negotiating and persuasion skills.
- The ability to investigate complex complaints and write appropriate customer responses.
- The ability to communicate at all levels
The role requires a full, valid driving licence with access to a vehicle and a DBS check.
Housing Services Manager employer: Trent & Dove
Contact Detail:
Trent & Dove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Manager
✨Tip Number 1
Familiarize yourself with the latest housing management practices and legislation. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or complex cases in the past. Be ready to discuss specific situations where your proactive approach made a difference.
✨Tip Number 3
Highlight your experience with data analysis and reporting. Prepare to discuss how you've used metrics to improve team performance and decision-making in previous roles.
✨Tip Number 4
Network with professionals in the housing sector. Attend relevant events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Housing Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing management and your ability to lead a team. Include specific examples of how you've managed tenancies, dealt with breaches, and supported vulnerable customers.
Craft a Strong Cover Letter: In your cover letter, emphasize your proactive approach to problem-solving and your experience in coaching staff. Mention your ability to analyze statistics and produce reports, as these are key skills for the role.
Showcase Relevant Experience: When detailing your work history, focus on roles that demonstrate your ability to manage complex cases and develop policies. Highlight any experience you have with risk assessment and safeguarding.
Prepare for Potential Questions: Think about how you would respond to questions regarding your approach to tenancy breaches and your methods for building relationships with tenants. Be ready to discuss specific situations where you've successfully navigated challenges in housing management.
How to prepare for a job interview at Trent & Dove
✨Showcase Your Leadership Skills
As a Housing Services Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and people management skills.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled complex issues or tenancy breaches. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show your practical approach to problem-solving.
✨Demonstrate Your Analytical Skills
Since the role involves analyzing statistics and producing reports, prepare to talk about your experience with data analysis. Bring examples of metrics you've developed or monitored that showcase your team's performance.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you've built relationships with tenants and stakeholders in previous positions.
