Customer Service Advisor

Service Advisors generally work in car dealerships, where their role is to act as the go-between for customers and technicians. Service Advisors have the following tasks and duties:

• Consulting with technicians and mechanics to determine the potential cost of repairs
• Using product and service knowledge to advise customers and recommend appropriate solutions
• General customer service support regarding drop-offs and repairs
• Providing customers with relevant advice and help with warranty and trade-in options when considering repairs
• Managing and cultivating positive customer relationships
• Managing workflow and scheduling

Service Advisors need the following skills, qualities and qualifications to be successful:

• Degree or relevant qualification in mechanics or related field
• Strong understanding of automotive or relevant technology
• Able to communicate complex concepts simply

We are currently looking for a customer service advisor to support our friendly client near Shaftesbury for a temporary contract. The ideal candidate will have 3+ years of experience in customer services and prior experience using databases for data entry.

The role of our Customer Services Advisor is critical to the success of our business. Customers are predominantly elderly and rely on our service. Responsibilities include serving as the primary point of contact for customers, addressing their service needs and concerns with professionalism.

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