At a Glance
- Tasks: Provide top-notch customer service and resolve queries for tenants and external customers.
- Company: Join a supportive team in a hybrid working environment.
- Benefits: Enjoy a company pension scheme, private healthcare, and flexible working hours.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 € per year.
This is a temporary vacancy. 37 hours per week. Benefits include Company Pension Scheme and Private Healthcare.
Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction.
Qualifications
- Experience of working in a Customer Service/contact centre environment.
- Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
- Excellent attention to detail and accuracy.
- Ability to multi task.
- Excellent IT skills, especially Microsoft Outlook, Word and Excel.
- Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
- Able to work from our head office at least twice a week following the initial training period.
The closing date for applications is 31st March 2025.
Customer Service Advisor employer: Trent & Dove
As a Customer Service Advisor with us, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and development. Our hybrid working model allows for flexibility, while our commitment to high customer satisfaction ensures that you will be part of a dedicated team making a real difference. With benefits like a Company Pension Scheme and Private Healthcare, we are not just offering a job, but a pathway to a rewarding career where your skills and contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things that resonate with you during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with a friend. This will help you feel more confident when fielding enquiries.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks in previous roles. This will demonstrate your capability to handle the variety of enquiries you'll face.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've tackled queries and provided excellent service in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re the perfect fit for our team. Remember, we love a proactive approach, so let us know how you’d ensure high customer satisfaction.
Show Off Your IT Skills:Since we rely heavily on tools like Microsoft Outlook, Word, and Excel, make sure to mention your proficiency with these. If you’ve got any specific examples of how you’ve used them in a customer service role, share those with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at Trent & Dove
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences in a contact centre environment and how you handled challenging situations. This will show that you understand the role and can bring valuable insights.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you would respond to common customer queries. This will help you feel more confident during the actual interview.
✨Demonstrate Your Multi-Tasking Ability
Prepare examples of times when you successfully managed multiple tasks at once. Whether it was juggling calls while updating records or handling face-to-face inquiries, showcasing your ability to multi-task will highlight your suitability for the fast-paced environment.
✨Familiarise Yourself with IT Tools
Make sure you're comfortable with Microsoft Outlook, Word, and Excel. You might be asked about your proficiency with these tools, so consider brushing up on any features you’re less familiar with. Being tech-savvy will give you an edge in the interview.
