At a Glance
- Tasks: Lead a team to manage and resolve customer complaints effectively.
- Company: Dynamic organisation focused on customer service and improvement.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a culture that values accountability and continuous improvement.
- Why this job: Make a real difference by enhancing customer experiences and driving positive change.
- Qualifications: Experience in complaints management and strong leadership skills.
The predicted salary is between 46728 - 46728 £ per year.
Complaints Manager Burton Upon Trent Up to £46,728 Make a Difference.
Drive Improvement.
Put Customers First.
Are you an experienced complaints professional with a passion for delivering excellent customer service and driving organisational improvement?
Do you have the leadership skills to manage a high-performing team and the confidence to influence change across a business?
We are looking for an outstanding Complaints Manager to lead our complaints service, ensuring customer concerns are handled fairly, efficiently and in line with the Housing Ombudsman Complaint Handling Code and regulatory requirements.
About the Role Reporting to the Head of Customer Communities , you will lead and manage the end-to-end complaints process, overseeing investigations, resolutions and service improvements across all areas of the organisation.
You will manage a dedicated Complaints Team, act as the key contact for the Housing Ombudsman Service, and use complaint insight to identify trends, reduce recurring issues and drive continuous improvement.
This role is central to delivering our Customer Voice Strategy and developing a culture of accountability, learning and customer focus throughout the organisation.
Key Responsibilities Leadership Te...
