The Methodist Church in Britain is seeking a Complaints Manager to lead the complaints service at Trent & Dove, overseeing end-to-end investigations, complex and escalated cases, and final resolution.
You will manage a dedicated Complaints Team, act as lead contact for the Housing Ombudsman Service, ensure compliance with the Complaint Handling Code, analyse trends, and drive service improvements across the organisation.
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Complaints & Customer Experience Lead employer: Trent & Dove
Trent & Dove is an exceptional employer that prioritises service excellence and community support, making it a rewarding place to work as a Lettings Team Leader. With a strong focus on employee development and collaboration across various departments, you will have the opportunity to enhance your skills while contributing to a positive customer experience. The inclusive work culture fosters teamwork and innovation, ensuring that every team member feels valued and empowered in their role.
