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- Tasks: Support communities by managing housing and tenancy issues with a customer-focused approach.
- Company: Join a dedicated team at Trent & Dove Housing, committed to transforming lives.
- Benefits: Enjoy a permanent role with competitive pay, health benefits, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing valuable skills in housing management.
- Qualifications: Strong communication skills and a passion for community support are essential.
- Other info: Opportunity for career growth in a dynamic and inclusive workplace.
The predicted salary is between 30000 - 40000 £ per year.
As a Housing Officer, you will have responsibility for providing a comprehensive housing and tenancy management service within a defined area. You will develop and build relationships with our customers, communities and stakeholders, supporting our aim to transform homes, lives and communities.
You will work proactively with our customers, providing a range of customer focused, housing management functions within procedural timescales. You will respond promptly to any housing management issues in your area, taking appropriate action to support our communities and help our customers maintain their tenancies.
Duties and Responsibilities:
- Provide advice and information to our customers on all tenancy matters.
- Provide a fast and efficient service dealing promptly with tenancy changes, mutual exchanges, successions and assignments.
- Work in partnership with external agencies and tenant representatives.
- Effectively manage casework including anti-social behaviour, domestic abuse, hoarding, property condition and abandonments, assessing risk and responding appropriately.
- Carry out all duties in compliance with legal requirements and Trent & Dove policy.
- Take prompt and appropriate action to deal with any tenancy breaches.
- Work in partnership with internal colleagues to provide a holistic service for our customers.
- Prepare and manage the creation of legal paperwork for legal submission. Work closely with the Legal team instructing them on legal interventions.
- Provide, where required, a responsive and efficient estate management service.
- Work in accordance with Safeguarding responsibilities ensuring referrals are raised.
- Ensure full and accurate records are maintained.
- Ensure that these duties are at all times carried out in compliance with and furtherance of Trent & Dove Housing’s Equal Opportunities Policy, ensuring access to service delivery by those affected by discrimination.
- Any other duties which may from time to time be determined by the Housing Services Manager or the Head of Housing.
Health & Safety Responsibilities:
- To be committed to the health, safety and well-being of colleagues, customers and partners and support the aims and objectives of the Company’s Health & Safety Policy.
- To co-operate with the company on health & safety matters by following agreed safe working procedures, using safeguards appropriately, attending health & safety training and reporting all hazards, near misses and unsafe conditions that you become aware of.
Housing Officer in Burton upon Trent employer: Trent & Dove
Contact Detail:
Trent & Dove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Burton upon Trent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Housing Officer role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or colleagues, have a quick summary of your skills and experiences ready. Make it engaging and relevant to the housing sector, so they remember you when a position opens up.
✨Tip Number 3
Follow up after interviews or networking events. A simple thank-you email can go a long way in keeping you on their radar. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to check our website regularly for new job postings! We’re always looking for passionate individuals to join our team. Applying directly through our site gives you the best chance to stand out and be noticed.
We think you need these skills to ace Housing Officer in Burton upon Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. We want to see how you can contribute to transforming homes and communities, so don’t hold back!
Showcase Your Customer Focus: Since this role is all about building relationships with customers and stakeholders, let us know about your experience in customer service. Share specific examples of how you've effectively managed customer issues or improved their experience.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trent & Dove
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer. Brush up on tenancy management, anti-social behaviour policies, and how to handle casework. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your People Skills
As a Housing Officer, building relationships is crucial. Prepare examples of how you've successfully interacted with customers or resolved conflicts in the past. This will demonstrate your ability to connect with communities and stakeholders effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with a tenancy breach or managing a difficult case. Think through your responses ahead of time, focusing on your problem-solving skills and how you would take appropriate action.
✨Understand the Legal Side
Familiarise yourself with the legal requirements related to housing and tenancy management. Be prepared to discuss how you would handle legal paperwork and work with legal teams. This knowledge will set you apart as a candidate who takes compliance seriously.