At a Glance
- Tasks: Provide top-notch customer service through calls and face-to-face interactions.
- Company: Join a supportive team in a hybrid working environment.
- Benefits: Enjoy a company pension, private healthcare, and flexible work options.
- Other info: Great opportunity for career growth in a dynamic setting.
- Why this job: Make a difference by resolving customer queries and ensuring satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 € per year.
37 hours per week. Benefits include company pension scheme and private healthcare. Working in a hybrid way with the customer service team.
Responsibilities
- The team is responsible for providing a front‑line service to customers, answering inbound calls and face‑to‑face interactions, and resolving queries at the first point of contact.
- You will field a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction.
Qualifications
- Experience of working in a Customer Service/contact centre environment.
- Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
- Excellent attention to detail and accuracy.
- Ability to multi‑task.
- Excellent IT skills, especially Microsoft Outlook, Word and Excel.
- Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, face‑to‑face and email.
- Able to work from our head office at least twice a week following the initial training period.
Benefits
- Company pension scheme, private healthcare and hybrid working arrangement.
Closing date for applications: 31 March 2025.
Customer Service Advisor in Burton upon Trent employer: Trent & Dove
As a Customer Service Advisor, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With benefits such as a company pension scheme and private healthcare, alongside a flexible hybrid working arrangement, we foster a culture of collaboration and excellence, ensuring our team members feel valued and empowered to deliver exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Burton upon Trent
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, role-play common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your multi-tasking abilities! During interviews, share examples of how you've successfully handled multiple tasks at once in previous roles. This will highlight your capability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the team you'll be working with.
We think you need these skills to ace Customer Service Advisor in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant skills. We want to see how you’ve tackled similar roles before, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've resolved customer queries and maintained high satisfaction.
Show Off Your IT Skills:Since we value excellent IT skills, especially with Microsoft tools, make sure to mention your proficiency in Outlook, Word, and Excel. If you have any certifications or courses, include those too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trent & Dove
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences in a contact centre environment and how you handled challenging situations. This will show that you understand the role and can bring valuable insights.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers across different channels, like face-to-face or via email.
✨Show Off Your IT Skills
Familiarise yourself with Microsoft Outlook, Word, and Excel. You could even mention specific tasks you've accomplished using these tools. This will highlight your technical proficiency and reassure them that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical customer service scenarios. Think about how you would resolve common issues or queries. Practising these responses will help you feel more confident and demonstrate your proactive approach to customer satisfaction.
