At a Glance
- Tasks: Lead the Repairs Support Team to enhance service delivery and customer satisfaction.
- Company: Dynamic organisation focused on efficient repairs and customer support.
- Benefits: Competitive salary, private healthcare, company pension, and career development opportunities.
- Other info: Join a supportive team and enjoy a role with significant impact on community services.
- Why this job: Make a real difference in improving customer experiences and operational efficiency.
- Qualifications: Experience in housing, construction, or operational management with strong leadership skills.
The predicted salary is between 44072 - 44072 £ per year.
37 hours per week
Salary up to £44,072 per annum
Benefits include Private Healthcare and Company Pension
Overview
We have an exciting opportunity to lead and develop the Repairs Support Team, ensuring the efficient planning, scheduling, commercial administration and customer support functions that underpin the delivery of a high‑performing responsive repairs and voids service.
Responsibilities
- Maximise workforce productivity through effective management of trade diaries, resource planning and scheduling processes across directly employed operatives and external contractors.
- Provide commercial assurance across all repairs activities, ensuring accurate job costing, robust financial controls and effective validation of subcontractor and material expenditure.
- Oversee and support the complaints and customer feedback function, ensuring complaints are investigated and managed within policy timescales, learning is embedded into service delivery and customer satisfaction is proactively improved through insight‑led service enhancements.
- Act as a key link between operational delivery, commercial management and customer experience, providing assurance that repairs services are delivered efficiently, cost‑effectively and in line with organisational objectives.
Qualifications
- Relevant professional qualification or equivalent experience in housing, construction, business administration, commercial management or operational management.
- Experience managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment.
- Experience of performance management, service improvement and KPI reporting.
- Experience managing customer complaints and service recovery.
- Experience working with directly employed labour and subcontractor delivery models.
- Strong leadership and people‑management skills.
- Strong commercial and financial awareness.
- Excellent analytical and reporting capability.
- Strong communication and stakeholder management skills.
- Ability to manage competing priorities and operational pressures.
- Full UK Driving Licence with ability to travel between office and operational sites as required.
EEO Statement
We welcome applications from all sections of the community.
Applications
Closing date for applications is 29th June 2026.
Repairs Support Manager employer: TRENT & DOVE HOUSING
As a Repairs Support Manager, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. With benefits such as Private Healthcare and a Company Pension, alongside a culture that values collaboration and innovation, this role offers a unique opportunity to make a meaningful impact in the community while advancing your career in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Support Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like TRENT & DOVE HOUSING, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Support Manager at TRENT & DOVE HOUSING.
We think you need these skills to ace Repairs Support Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at TRENT & DOVE HOUSING
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
