At a Glance
- Tasks: Lead the Repairs Support Team to enhance service delivery and customer satisfaction.
- Company: Dynamic organisation focused on efficient repairs and customer support.
- Benefits: Competitive salary, private healthcare, company pension, and career development opportunities.
- Other info: Join a supportive team and enjoy a role with significant impact on community services.
- Why this job: Make a real difference in improving customer experiences and operational efficiency.
- Qualifications: Experience in housing, construction, or operational management with strong leadership skills.
The predicted salary is between 44072 - 44072 £ per year.
37 hours per week
Salary up to £44,072 per annum
Benefits include Private Healthcare and Company Pension
Overview
We have an exciting opportunity to lead and develop the Repairs Support Team, ensuring the efficient planning, scheduling, commercial administration and customer support functions that underpin the delivery of a high‑performing responsive repairs and voids service.
Responsibilities
- Maximise workforce productivity through effective management of trade diaries, resource planning and scheduling processes across directly employed operatives and external contractors.
- Provide commercial assurance across all repairs activities, ensuring accurate job costing, robust financial controls and effective validation of subcontractor and material expenditure.
- Oversee and support the complaints and customer feedback function, ensuring complaints are investigated and managed within policy timescales, learning is embedded into service delivery and customer satisfaction is proactively improved through insight‑led service enhancements.
- Act as a key link between operational delivery, commercial management and customer experience, providing assurance that repairs services are delivered efficiently, cost‑effectively and in line with organisational objectives.
Qualifications
- Relevant professional qualification or equivalent experience in housing, construction, business administration, commercial management or operational management.
- Experience managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment.
- Experience of performance management, service improvement and KPI reporting.
- Experience managing customer complaints and service recovery.
- Experience working with directly employed labour and subcontractor delivery models.
- Strong leadership and people‑management skills.
- Strong commercial and financial awareness.
- Excellent analytical and reporting capability.
- Strong communication and stakeholder management skills.
- Ability to manage competing priorities and operational pressures.
- Full UK Driving Licence with ability to travel between office and operational sites as required.
EEO Statement
We welcome applications from all sections of the community.
Applications
Closing date for applications is 29th June 2026.
Repairs Support Manager employer: Trent & Dove Housing
As a Community Officer with us, you'll be part of a dedicated team committed to transforming lives and communities across East Staffordshire, South Derbyshire, and North West Leicestershire. We pride ourselves on our supportive work culture that values community engagement and offers opportunities for personal and professional growth, alongside benefits like agile working, a pension scheme, and private healthcare. Join us in making a meaningful impact while enjoying a fulfilling career in a company that truly cares about its employees and the communities we serve.
