At a Glance
- Tasks: Lead a team to deliver exceptional lettings services and support sustainable communities.
- Company: Join a mission-driven company transforming lives through affordable housing.
- Benefits: Enjoy agile working, private healthcare, and long service recognition.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing lettings and strong team leadership abilities.
The predicted salary is between 32850 - 40150 £ per year.
At T&D, we believe strong communities start with strong relationships. Our ambition is to be the landlord of choice, delivering reliable, high-quality services while creating a culture where both customers and colleagues feel supported, respected, and empowered.
The Role
We are looking for a motivated and performance-focused Lettings Team Leader to provide day-to-day leadership of our Lettings Service. You will lead a team of Lettings Officers, driving strong performance across void turnaround, customer experience, compliance, and service improvement. Working closely with colleagues across Housing, Repairs, Voids, and partner organisations, you will help ensure homes are let efficiently, customers receive a positive experience, and sustainable communities are supported. You will create a calm, focused environment to enable the delivery of excellent service, manage challenges confidently, and contribute to sustainable communities.
About You
You bring experience from a housing lettings environment, with a clear ability to lead people and manage competing priorities. You communicate confidently with a wide range of stakeholders and approach challenges with a calm, practical mindset. You will also have:
- Experience leading or supervising a team
- Customer focussed approach
- A strong understanding of lettings within social housing
- The ability to analyse information, manage risk, and make sound decisions
- Confidence in handling complex situations and driving appropriate outcomes
- A proactive approach, with the flexibility to adapt in a changing environment
- Valid driving licence and access to a vehicle
The Company
We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.
The Benefits
- Agile working
- Pension scheme
- Free car park
- Private healthcare scheme
- Long service recognition award
*Please be aware that some benefits may be role dependent.
Lettings Team Leader employer: Trent & Dove Housing
As a Community Officer with us, you'll be part of a dedicated team committed to transforming lives and communities across East Staffordshire, South Derbyshire, and North West Leicestershire. We pride ourselves on our supportive work culture that values community engagement and offers opportunities for personal and professional growth, alongside benefits like agile working, a pension scheme, and private healthcare. Join us in making a meaningful impact while enjoying a fulfilling career in a company that truly cares about its employees and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Team Leader
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Trent & Dove Housing.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Trent & Dove Housing? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Trent & Dove Housing's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Team Leader
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Team Leader role at Trent & Dove Housing, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Trent & Dove Housing
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Trent & Dove Housing operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Trent & Dove Housing. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Trent & Dove Housing.
