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- Tasks: Support the Income Team with rent and arrears collection through administrative tasks.
- Company: Join a dedicated team focused on effective income procedures.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Why this job: Make a difference by helping manage tenant accounts and improve financial processes.
- Qualifications: Experience in administration and customer service, with strong communication skills.
- Other info: Opportunity to develop skills in a dynamic and impactful role.
The predicted salary is between 28800 - 43200 £ per year.
This is a Temporary Role. The successful candidate will provide high quality administrative support to the Income Team to ensure effective rent and arrears collection. The role is key to supporting the efficient implementation of income procedures.
Key responsibilities include:
- Helping to maintain accurate rent accounts.
- Liaising with external agencies and customer representatives as necessary.
- Prepare standard letters, notices, rent statements and correspondence related to former tenant arrears.
- Handle routine tenant enquiries about balances, payment methods, and account queries by phone, email, or in writing.
- Assisting in the management of Direct Debit payments and returns.
- Contacting customers using a variety of methods in order to manage debt on rent accounts where necessary.
The successful candidate will have:
- Proven experience in an administrative role.
- Proven ability in a customer facing environment.
- Excellent written and verbal communication skills.
- A strong attention to detail and high level of accuracy.
- Proficient in Microsoft Office (Word, Excel, Outlook etc).
- Ability to manage time effectively and meet deadlines.
- The ability to handle sensitive and confidential information.
- Ideally, previously worked in a debt recovery role.
Former Tenant Arrears Assistant - Temporary Role employer: TRENT & DOVE HOUSING
Contact Detail:
TRENT & DOVE HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Former Tenant Arrears Assistant - Temporary Role
✨Tip Number 1
Network like a pro! Reach out to your contacts and let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles. Think about how your experience aligns with the responsibilities of managing rent accounts and liaising with customers.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work, especially if you've handled sensitive information or managed debt recovery. This will help you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Former Tenant Arrears Assistant - Temporary Role
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Former Tenant Arrears Assistant role. Highlight your administrative experience and any customer-facing roles you've had, as these are key for us.
Show Off Your Communication Skills: Since excellent written and verbal communication is a must, use clear and concise language in your application. We want to see how you can effectively communicate, so don’t hold back!
Attention to Detail is Key: Double-check your application for any typos or errors. We value accuracy, especially when it comes to handling sensitive information, so make sure everything is spot on before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this temporary role. Don’t miss out!
How to prepare for a job interview at TRENT & DOVE HOUSING
✨Know Your Stuff
Make sure you understand the key responsibilities of the Former Tenant Arrears Assistant role. Brush up on your knowledge of rent accounts, arrears collection, and the importance of accurate record-keeping. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves liaising with external agencies and handling tenant enquiries, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer-facing situations. This will demonstrate your ability to handle sensitive information and maintain professionalism.
✨Be Detail-Oriented
Attention to detail is crucial for this position. During the interview, highlight instances where your meticulous nature has led to successful outcomes, such as maintaining accurate records or managing deadlines. You could even mention your proficiency in Microsoft Office tools, which can help you manage data effectively.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with a difficult tenant or managing Direct Debit payments. Think of relevant experiences from your past roles and be ready to discuss how you approached those challenges. This will showcase your problem-solving skills and ability to work under pressure.
