At a Glance
- Tasks: Join our team to provide top-notch customer service and resolve queries efficiently.
- Company: A mission-driven organisation dedicated to transforming lives through affordable housing.
- Benefits: Enjoy agile working, a pension scheme, private healthcare, and long service recognition.
- Other info: Hybrid working model with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Experience in customer service, strong IT skills, and excellent attention to detail.
The predicted salary is between 24633 - 30107 £ per year.
Working in a hybrid way, we are looking to recruit customer focused, people focused team players with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction.
To be successful in a Customer Service Advisor role, the skills/ability you will need are:
- Experience of working in a Customer Service/contact centre environment.
- Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
- Excellent attention to detail and accuracy.
- The ability to multi-task.
- Excellent IT skills, especially Microsoft Outlook, Word and Excel.
- Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
- Able to work from our head office at least twice a week following the initial training period.
The Company offers well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.
The Benefits include:
- Agile working
- Pension scheme
- Free car park
- Private healthcare scheme
- Long service recognition award
*Please be aware that some benefits may be role dependent.
Customer Service Advisor employer: Trent & Dove Housing
As a Community Officer with us, you'll be part of a dedicated team committed to transforming lives and communities across East Staffordshire, South Derbyshire, and North West Leicestershire. We pride ourselves on our supportive work culture that values community engagement and offers opportunities for personal and professional growth, alongside benefits like agile working, a pension scheme, and private healthcare. Join us in making a meaningful impact while enjoying a fulfilling career in a company that truly cares about its employees and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trent & Dove Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trent & Dove Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trent & Dove Housing:Your cover letter is your chance to shine! Tell us why you want to work at Trent & Dove Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trent & Dove Housing!
How to prepare for a job interview at Trent & Dove Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
