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- Tasks: Provide top-notch customer service and resolve queries with a friendly approach.
- Company: Join a dynamic team in a hybrid work environment focused on customer satisfaction.
- Benefits: Flexible working, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work from our head office twice a week after training for a collaborative vibe.
The predicted salary is between 28800 - 43200 £ per year.
Working in a hybrid way, we are looking to recruit customer focused, people focused team players with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction.
To be successful in a Customer Service Advisor role, the skills/ability you will need are:
- Experience of working in a Customer Service/contact centre environment.
- Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
- Excellent attention to detail and accuracy.
- The ability to multi task.
- Excellent IT skills, especially Microsoft Outlook, Word and Excel.
- Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
- Able to work from our head office at least twice a week following the initial training period.
Customer Service Advisor employer: TRENT & DOVE HOUSING
Contact Detail:
TRENT & DOVE HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with a friend or family member. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully managed multiple tasks at once. This will demonstrate that you can handle the fast-paced environment of customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our awesome team!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service or contact centre roles. We want to see how you've handled queries and ensured customer satisfaction in the past!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate good communication skills, so let that shine through in your writing!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. Show us why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TRENT & DOVE HOUSING
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss your previous experiences in a contact centre environment and how you handled challenging situations. Think of specific examples that showcase your ability to resolve queries effectively.
✨Show Off Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly. Prepare to demonstrate how you can communicate across different channels, whether it’s through email, Microsoft Teams, or face-to-face interactions. Role-play with a friend to get comfortable!
✨Demonstrate Attention to Detail
During the interview, highlight your attention to detail by discussing how you ensure accuracy in your work. You might want to mention any tools or methods you use to keep track of information, especially when dealing with sensitive data.
✨Be Ready to Multi-Task
Prepare for questions about how you handle multiple tasks at once. Think of scenarios where you successfully juggled various responsibilities and maintained high customer satisfaction. This will show that you can thrive in a busy environment.
