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- Tasks: Coordinate and resolve customer complaints about repairs and maintenance.
- Company: Join a supportive team focused on customer satisfaction and property services.
- Benefits: Enjoy private healthcare, a company pension, and a competitive salary.
- Other info: Flexible working hours with opportunities for site inspections and team collaboration.
- Why this job: Make a real difference by helping customers navigate their repair issues.
- Qualifications: Strong customer service skills and understanding of repairs processes required.
37 hours per week - Fixed Term
Salary up to £33,336 per annum
Benefits include Private Healthcare and Company Pension.
In the role of Repairs Complaints Case Co-ordinator, you will be the central point of coordination between customers, property services teams, contractors, surveyors, complaints team, and finance where applicable. You will play a vital role in managing and resolving complaints relating to repairs and maintenance, including complex cases and those with potential insurance implications. The role will ensure complaints are properly triaged, thoroughly investigated and progressed through to a satisfactory conclusion. This role is ideal for candidates with strong customer-centred experience, along with practical understanding of repairs processes, contractor management, inspection reporting and basic building/maintenance terminology. A proven track record of managing a caseload from receipt to resolution.
Key Responsibilities will include:
- Complaint Triage & Case Management
- Investigation & Coordination
- Complex Repairs & Works Management
- Insurance & Financial Liaison
- Customer Liaison & Communication
- Decision-Making & Response Drafting
- Quality, Compliance & Learning
- Carry out any other duties as required by the Head of Property Services.
- Travel to properties and attend site inspections as required.
- Willingness to work within the team’s core hours and adapt to occasional out-of-hours contact if necessary.
Closing date for applications is the 19th May 2026. We welcome applications from all sections of the community.
Repairs Complaints Case Co-ordinator- Fixed Term in Burton upon Trent employer: TRENT & DOVE HOUSING
Contact Detail:
TRENT & DOVE HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Complaints Case Co-ordinator- Fixed Term in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector. You never know who might have a lead on a role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to repairs and complaints management. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've successfully managed complaints or resolved issues in the past. This will highlight your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Repairs Complaints Case Co-ordinator- Fixed Term in Burton upon Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and repairs processes. We want to see how your skills match the role of Repairs Complaints Case Co-ordinator, so don’t hold back!
Showcase Your Communication Skills: Since you'll be liaising with various teams and customers, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've managed complaints or worked in a similar role before, make sure to mention it! We love seeing candidates who have a proven track record in case management and resolution.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TRENT & DOVE HOUSING
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs processes and terminology. Familiarise yourself with common complaints and how they are triaged. This will show that you understand the role and can speak confidently about it.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully managed customer complaints in the past. Highlight your communication skills and ability to resolve issues effectively. This is key for a role that revolves around customer liaison.
✨Demonstrate Your Case Management Experience
Be ready to discuss your experience with managing a caseload from start to finish. Talk about specific cases you've handled, the challenges you faced, and how you ensured a satisfactory resolution. This will illustrate your capability in this area.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to repairs and complaints management. This shows your interest in the role and helps you gauge if the company culture aligns with your values.