At a Glance
- Tasks: Support customers in maintaining their tenancy and provide preventative assistance.
- Company: A compassionate organisation dedicated to helping individuals sustain their homes.
- Benefits: Flexible working hours, professional development, and a supportive team environment.
- Other info: Join a dynamic team focused on positive outcomes for vulnerable individuals.
- Why this job: Make a real difference in people's lives by providing essential support.
- Qualifications: Experience in customer support and strong communication skills required.
As a Tenancy Sustainment Officer, you will provide flexible, preventative and person-centred support to customers who need ongoing help to sustain their tenancy. Working closely with internal and external agencies, you will work with people with a wide range of needs, including those affected by disability, mental health challenges, learning difficulties or fluctuating capacity.
Key responsibilities:
- Act as a key point of contact for customers who require additional support to maintain their tenancy.
- Build positive relationships and maintain regular contact with customers to provide early, preventative support.
- Identify risks such as rent arrears, safeguarding concerns, anti-social behaviour or property issues and intervene at an early stage.
- Work collaboratively with internal teams and external agencies to coordinate support and improve outcomes for customers.
- Maintain accurate, confidential records and contribute to a consistent safeguarding approach across the organisation.
What we're looking for:
- Confidence in working with customers with a range of support needs.
- The ability to take a solutions based approach.
- Ability to build effective partnerships, and comfortable using sound judgement to resolve issues in a practical and sensitive way.
- Awareness of housing, support and safeguarding practice.
- Strong verbal and written communication skills.
- A compassionate, non-judgemental and solution-focused approach.
- Good IT skills and the ability to maintain accurate records.
- The ability to build strong partnerships with colleagues, local authorities and specialist services to identify risks early and put the right support in place.
- A full driving licence and access to a vehicle for business use.
The closing date for applications is 17 June 2026.
Prevention & Engagement Officer in Burton upon Trent employer: TRENT & DOVE HOUSING
As a Prevention & Engagement Officer, you will thrive in a supportive and inclusive work environment that prioritises employee well-being and professional development. Our organisation fosters a culture of collaboration, offering ongoing training and growth opportunities while making a meaningful impact in the community. Located in a vibrant area, we provide flexible working arrangements and a strong commitment to work-life balance, ensuring that you can excel both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Prevention & Engagement Officer in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and support sectors. Attend local events or workshops where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Think about how your experience aligns with their mission of providing person-centred support. We want you to show them that you’re not just a fit for the role, but also for their team culture!
✨Tip Number 3
Practice your communication skills! Since strong verbal and written communication is key for this role, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you on board!
We think you need these skills to ace Prevention & Engagement Officer in Burton upon Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Tenancy Sustainment Officer. We want to see how you can provide that flexible, person-centred support we value.
Showcase Your Communication Skills:Since strong verbal and written communication skills are key for this role, don’t hold back! Use clear and concise language in your application to demonstrate your ability to communicate effectively with customers and colleagues alike.
Highlight Your Problem-Solving Abilities:We’re looking for someone who takes a solutions-based approach. In your application, share examples of how you've successfully resolved issues in the past, especially in sensitive situations. This will show us you’re the right fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TRENT & DOVE HOUSING
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the key tasks like providing preventative support and identifying risks. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves working closely with customers who have diverse needs, be prepared to share examples of how you've built positive relationships in the past. Highlight your ability to communicate effectively and your compassionate approach, as these are crucial for success in this position.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with rent arrears or safeguarding concerns. Think of real-life examples where you've successfully resolved similar issues, and be ready to explain your thought process and the outcomes.
✨Research Collaborative Practices
Since the role requires working with various internal teams and external agencies, do some research on local services and partnerships relevant to tenancy support. Being able to discuss how you would collaborate with these entities will show your proactive approach and understanding of the community landscape.
