At a Glance
- Tasks: Support new tenants to ensure they thrive in their homes and communities.
- Company: Trent & Dove Housing, dedicated to transforming lives and communities.
- Benefits: Competitive salary, family-friendly policies, private healthcare, and pension scheme.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by helping them sustain their tenancies.
- Qualifications: Awareness of housing support, safeguarding, welfare benefits, and good IT skills.
- New Tenancy Support Officer – Tenancy Sustainment (18 month Maternity Cover)
- Salary up to £33,335
- 37 hours per week
(Benefits include, a range of family friendly policies, private healthcare, and company pension scheme)
At Trent & Dove Housing we go beyond what’s expected of us to transform lives, homes & communities because people deserve to enjoy life, do well and feel respected.
The post will support new tenancy including, mutual exchanges and successions for the first eight weeks of a tenancy.
Vulnerable customers will be offered support to maximise income via benefits and grants where applicable, as well as being offered advice and assistance with how to manage a home.
With a view to the customer sustaining the tenancy long-term.
Collaborative working within the Neighbourhoods department is essential for this role to be a success.
The aim is to prevent tenancies failing by early involvement from the tenancy sustainment team.
A focus of the role will be to work across all teams, sharing information and concerns to support the tenant during the beginning of their tenancy.
The successful candidate should have an awareness of
- Housing and support
- Safeguarding Adults and Children legislation, policies and best practice.
- Basic knowledge of welfare benefits
- Good IT skills
At Trent & Dove we work & smile because we see the difference we make, everyday.
We achieve & grow as we improve our skills for ourselves and customers.
We balance & thrive as we give and get support to enjoy our lives and what we do.
Whether we’re on the road or working from home, or in the office, what connects us is: A better future for everyone.
Apply Now!
- The closing date for applications is 6th October 2026
- We welcome applications from all sections of the Community
New Tenancy Support Officer in Burton upon Trent employer: Trent & Dove Housing
As a Community Officer with us, you'll be part of a dedicated team committed to transforming lives and communities across East Staffordshire, South Derbyshire, and North West Leicestershire. We pride ourselves on our supportive work culture that values community engagement and offers opportunities for personal and professional growth, alongside benefits like agile working, a pension scheme, and private healthcare. Join us in making a meaningful impact while enjoying a fulfilling career in a company that truly cares about its employees and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land New Tenancy Support Officer in Burton upon Trent
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Trent & Dove Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Trent & Dove Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Trent & Dove Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Trent & Dove Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace New Tenancy Support Officer in Burton upon Trent
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Trent & Dove Housing:Before hitting send, make sure to tailor your application specifically to Trent & Dove Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Trent & Dove Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
