Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage accounts, handle arrears recovery, and provide excellent customer service.
- Company: Community-focused housing organisation in Burton upon Trent.
- Benefits: Supportive team environment and the chance to make a real difference.
- Why this job: Join a dedicated team and positively impact vulnerable customers' lives.
- Qualifications: Strong communication skills and experience in conflict management.
- Other info: Opportunity to grow within a community-driven organisation.
The predicted salary is between 28800 - 43200 £ per year.
A community-focused housing organization in Burton upon Trent is seeking an Income Officer to manage accounts and deliver excellent customer service.
Responsibilities include handling arrears recovery and representing the organization in court.
The ideal candidate will have strong communication skills, experience in conflict management, and a commitment to supporting vulnerable customers.
Join a dedicated team making a positive impact in the community.
Income Officer: Tenancy & Debt Recovery Specialist in Burton upon Trent employer: TRENT & DOVE HOUSING
Contact Detail:
TRENT & DOVE HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer: Tenancy & Debt Recovery Specialist in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income management or debt recovery. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to conflict management and customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your passion for community service! When you get the chance, share examples of how you've supported vulnerable customers in the past. This will demonstrate your commitment to the role and the organisation's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income Officer: Tenancy & Debt Recovery Specialist in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing accounts and handling arrears recovery. We want to see how your skills align with the role of an Income Officer, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting vulnerable customers and how your strong communication skills can benefit our community-focused organisation. Let us know what makes you the perfect fit!
Showcase Conflict Management Skills: Since conflict management is key for this role, share specific examples from your past experiences where you successfully resolved disputes or handled difficult situations. We love to see how you’ve made a positive impact in challenging scenarios!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our mission and values while you’re at it!
How to prepare for a job interview at TRENT & DOVE HOUSING
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Officer and the specific responsibilities mentioned in the job description. Brush up on your knowledge of arrears recovery processes and how to effectively support vulnerable customers.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you successfully managed conflicts or provided excellent customer service. Be ready to demonstrate how you can convey complex information clearly and empathetically.
✨Prepare for Court Representation Scenarios
Given that representing the organisation in court is part of the job, think about how you would handle such situations. Consider potential questions they might ask about your approach to legal proceedings and be prepared to discuss any relevant experience you have.
✨Emphasise Your Community Focus
This role is all about making a positive impact in the community. Be sure to express your commitment to community service and share any relevant experiences that highlight your dedication to helping others, especially vulnerable customers.
