At a Glance
- Tasks: Manage accounts, support tenants, and deliver top-notch customer service.
- Company: Community-focused organisation dedicated to high standards of service.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Join a dynamic team with a commitment to community involvement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public.
The role of an Income Officer will be responsible for:
- Managing patch based accounts up to eviction stage, through the arrears recovery process.
- Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident and responsive manner together with representing TDH at County Court for any possession or warrant action required.
- Deliver high end customer service at all times.
- Comply with all TDH Income procedures and company policies.
- Support the provision of a high-quality income management service, by working in partnership with other teams across the Housing Service area.
- Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support.
- Be a strong communicator able to deliver your skills through effective working relationships with all work colleagues whilst meeting agreed targets.
- Be driven, with the aim to make a difference through income management.
- Support and assist the Income Manager & Head of Service in the performance of their duties.
- Up to date knowledge on welfare reform & associated benefits.
- The ability to manage case loads and be target driven.
- Excellent communication skills, both written and verbal.
- The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations.
- The drive to make a difference through income management.
Income Officer in Burton upon Trent employer: Trent & Dove Housing
As a Community Officer with us, you'll be part of a dedicated team committed to transforming lives and communities across East Staffordshire, South Derbyshire, and North West Leicestershire. We pride ourselves on our supportive work culture that values community engagement and offers opportunities for personal and professional growth, alongside benefits like agile working, a pension scheme, and private healthcare. Join us in making a meaningful impact while enjoying a fulfilling career in a company that truly cares about its employees and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Burton upon Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trent & Dove Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trent & Dove Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Income Officer in Burton upon Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trent & Dove Housing:Your cover letter is your chance to shine! Tell us why you want to work at Trent & Dove Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trent & Dove Housing!
How to prepare for a job interview at Trent & Dove Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
