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- Tasks: Manage accounts, support tenants, and deliver top-notch customer service.
- Company: Community-focused organisation dedicated to high standards of service.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and experience in customer service.
- Other info: Join a dynamic team with a commitment to community involvement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public.
The role of an Income Officer will be responsible for:
- Managing patch based accounts up to eviction stage, through the arrears recovery process.
- Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident and responsive manner together with representing TDH at County Court for any possession or warrant action required.
- Deliver high end customer service at all times.
- Comply with all TDH Income procedures and company policies.
- Support the provision of a high-quality income management service, by working in partnership with other teams across the Housing Service area.
- Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support.
- Be a strong communicator able to deliver your skills through effective working relationships with all work colleagues whilst meeting agreed targets.
- Be driven, with the aim to make a difference through income management.
- Support and assist the Income Manager & Head of Service in the performance of their duties.
- Up to date knowledge on welfare reform & associated benefits.
- The ability to manage case loads and be target driven.
- Excellent communication skills, both written and verbal.
- The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations.
- The drive to make a difference through income management.
Income Officer in Burton upon Trent employer: TRENT & DOVE HOUSING
Contact Detail:
TRENT & DOVE HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Burton upon Trent
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on TDH and their values. This way, you can show how your enthusiasm for community involvement aligns with their mission.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written communication, try role-playing common interview questions with a friend. This will help you articulate your experience in managing complex situations confidently.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past where you've successfully managed conflict or supported vulnerable customers. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it via our platform. It shows you're serious about joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Income Officer in Burton upon Trent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for community involvement shine through. We want to see that you're not just looking for a job, but that you genuinely care about providing excellent customer service and making a difference.
Tailor Your Experience: Make sure to highlight your relevant experience in income management or customer service. We’re looking for someone who can manage accounts and communicate effectively, so give us examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at TRENT & DOVE HOUSING
✨Know Your Stuff
Make sure you brush up on the latest welfare reforms and associated benefits. Being knowledgeable about these topics will show that you're serious about the role and can handle the complexities of income management.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with the public in previous roles. Think about times when you managed conflict or helped vulnerable customers, as this will demonstrate your ability to relate to people at different levels.
✨Demonstrate Your Team Spirit
Since the role involves working closely with other teams, be ready to discuss how you've collaborated in the past. Highlight any experiences where you supported colleagues or worked towards common goals, as this shows you're a team player.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like managing arrears recovery or representing the company in court. Practise your responses to these scenarios so you can showcase your problem-solving skills and confidence under pressure.
