At a Glance
- Tasks: Support customers by resolving former tenant arrears and driving income collection.
- Company: Join a successful Income Team in a supportive environment.
- Benefits: Competitive salary, company pension, and health care.
- Other info: Full driving licence and vehicle essential; apply by 24th June 2026.
- Why this job: Make a difference by helping individuals in financial difficulty.
- Qualifications: Experience in debt recovery and excellent communication skills required.
Salary – up to £21,623 per annum
24 Hours per week
Benefits include Company Pension and Health Care
We have a great opportunity to join a successful Income Team. The role of Former Tenant Arrears Officer will be responsible for:
- Ensuring a high level of service is provided to our internal and external customers
- Achieving challenging targets working in a high performing team
- Driving income collection and resolving outstanding issues
- Debt recovery and responding to debtor’s queries, including former tenants’ arrears, garage arrears and rechargeable repairs
- Taking enforcement action as and when necessary
The skills, knowledge & experience required:
- Ideally with some working knowledge of debt recovery
- Previously worked in the social housing sector is desirable
- Excellent communication skills
- Empathy for individuals in financial difficulty
- A full driving licence and vehicle are essential for this post
The closing date for applications is 24th June 2026.
Former Tenant Arrears Officer (Temporary maternity cover) in Burton upon Trent employer: TRENT & DOVE HOUSING
Join our dynamic Income Team as a Former Tenant Arrears Officer, where you will be part of a supportive work culture that prioritises employee well-being and professional growth. With benefits such as a Company Pension and Health Care, we are committed to providing a rewarding environment that encourages collaboration and achievement of challenging targets. Located in a vibrant community, this role offers the chance to make a meaningful impact while developing your skills in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenant Arrears Officer (Temporary maternity cover) in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your debt recovery knowledge. Be ready to discuss how you've handled challenging situations in the past, especially when it comes to resolving issues with former tenants.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate your ability to empathise with individuals in financial difficulty. Share examples of how you've provided excellent service to customers in tough situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Former Tenant Arrears Officer (Temporary maternity cover) in Burton upon Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in debt recovery and the social housing sector. We want to see how your skills align with the role of Former Tenant Arrears Officer!
Showcase Your Communication Skills:Since excellent communication is key for this role, give examples in your application that demonstrate how you've effectively communicated with customers or resolved queries in the past. Let us see your empathy shine through!
Highlight Relevant Experience:If you've worked in a high-performing team or have experience with income collection, make sure to mention it! We love seeing candidates who can drive results and tackle challenges head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at TRENT & DOVE HOUSING
✨Know Your Stuff
Make sure you brush up on your knowledge of debt recovery and the social housing sector. Familiarise yourself with common challenges faced by former tenants and how to address them. This will show that you're not just interested in the role, but that you understand the nuances involved.
✨Show Empathy
Since the role requires a good level of empathy for individuals in financial difficulty, prepare examples from your past experiences where you've demonstrated this skill. Think about how you can convey understanding while still being firm about debt recovery.
✨Communicate Clearly
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your ideas and experiences.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You could ask about the team dynamics or how success is measured in the income collection process.
