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- Tasks: Support customers and partners in delivering the Wave 3 Decarbonisation programme with empathy and efficiency.
- Company: Join a forward-thinking organisation committed to community and sustainability.
- Benefits: Enjoy private healthcare, a company pension, and a competitive salary up to £29,921.
- Why this job: Make a real difference in people's lives while working on exciting energy-related projects.
- Qualifications: Strong communication skills, IT proficiency, and a passion for customer care are essential.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
The predicted salary is between 29921 - 29921 £ per year.
37 hours per week - Fixed Term until March 2030
Salary up to £29,921 per annum
Benefits include Private Healthcare and Company Pension
In the role of Customer Liaison Officer, you will work collaboratively with colleagues across our Housing, Asset Management and our external Retrofit delivery Partner, supporting them to progress work programmes efficiently, and with as little disruption to our customers as possible. You will play a vital role in ensuring we develop positive relationships with our customers, partners and stakeholders to provide information and support during delivery of the Wave 3 Decarbonisation programme to the Association’s stock. You will undertake comprehensive consultations with our customers and will be a reliable and empathetic support to our customers throughout the whole process.
Key Responsibilities will include:
- Be the first point of contact for our customers living in our homes where we plan to carry out Wave 3 Decarbonisation or associated works.
- Carry out comprehensive consultation with our customers using a range of communication methods such as newsletters, meetings, drop-in surgeries, open days and online, providing clear and helpful guidance.
- Act as point of liaison between our customers and our internal and external partners, resolving any potential conflict. Respond promptly and effectively to any customer complaints. Identify any specific needs for our customers.
- Provide comprehensive statistical information and reports to Senior Management, Executive Management and our partners as required and formulate clear written procedures.
- Keep comprehensive and accurate records using CRM system and collate data on customer satisfaction levels.
- Carry out site visits to customers during the consultation period, and once works have started on site. Provide aftercare support to tenants.
- Work in partnership with external agencies and internal colleagues to ensure all risks and safeguarding concerns are thoroughly addressed.
- Be committed to the health, safety and well-being of colleagues, customers and partners and support the aims and objectives of the Company’s Health & Safety Policy.
The successful candidate will have:
- Customer Care (Ability to communicate sympathetically)
- IT skills – Excel, Access, Word, Outlook
- Ability to write and to produce reports with English GCSE Grade 4+ (or) C / Functional Skills Level 2 and Maths GCSE Grade 4+ (or) C / Functional Skills Level 2
- Driving licence and use of car
- Demonstrable experience of working in social housing is desirable
- Organised / Ability to prioritise own workload
- Willingness to support others
- Interest and awareness of energy related works
To apply online please click the 'Apply Now' button to be directed to our website. Closing date for applications is 13th April 2026. We welcome applications from all sections of the community.
Customer Liaison Officer in Burton upon Trent employer: TRENT & DOVE HOUSING
Contact Detail:
TRENT & DOVE HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their mission, especially in customer care and communication, which are key for a Customer Liaison Officer.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in social housing or customer support.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Customer Liaison Officer position!
We think you need these skills to ace Customer Liaison Officer in Burton upon Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Liaison Officer. We want to see how you can support our customers and partners effectively!
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your ability to communicate clearly and empathetically. Use examples in your application that showcase your customer care experience.
Highlight Relevant Experience: If you've worked in social housing or have experience with energy-related projects, make sure to mention it! We love seeing candidates who understand the unique challenges and needs of our customers.
Keep It Professional Yet Personal: While we appreciate a professional tone, don’t hesitate to let your personality shine through. We’re looking for someone who can build positive relationships, so a touch of warmth in your writing can go a long way!
How to prepare for a job interview at TRENT & DOVE HOUSING
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the Wave 3 Decarbonisation programme and how it impacts customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves a lot of customer interaction, be prepared to demonstrate your ability to communicate sympathetically. Think of examples from your past experiences where you've successfully resolved customer issues or provided support, and be ready to share these during the interview.
✨Brush Up on Your IT Skills
You'll need to use various software like Excel and Word, so make sure you're comfortable with these tools. If you can, practice creating reports or managing data beforehand. This will not only boost your confidence but also show that you're proactive and tech-savvy.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the role might face. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether the job is right for you.