Trent & Dove Housing is seeking a Complaints Manager in Burton upon Trent. You will lead the end-to-end complaints process, guiding a dedicated team and ensuring investigations, resolutions and service improvements align with regulatory expectations.
You will act as the main liaison with the Housing Ombudsman Service, driving a culture of accountability, learning and customer focus across the organisation. The role reports to the Head of Customer & Communities and focuses on delivering excellent
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Complaints Manager: Lead Customer Experience & Improvement in Burton upon Trent employer: Trent & Dove Housing
As a Community Officer with us, you'll be part of a dedicated team committed to transforming lives and communities across East Staffordshire, South Derbyshire, and North West Leicestershire. We pride ourselves on our supportive work culture that values community engagement and offers opportunities for personal and professional growth, alongside benefits like agile working, a pension scheme, and private healthcare. Join us in making a meaningful impact while enjoying a fulfilling career in a company that truly cares about its employees and the communities we serve.
