At a Glance
- Tasks: Lead a team to deliver top-notch repairs and maintenance services.
- Company: Join a dynamic Property Services team in Burton Upon Trent.
- Benefits: Competitive salary up to £42,047 and opportunities for professional growth.
- Other info: Exciting role with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in residents' lives through excellent service.
- Qualifications: Experience in supervising repairs and strong customer service skills required.
- Repairs Supervisor
- Burton Upon Trent
Are you an experienced repairs and maintenance professional with a passion for leading teams, delivering excellent customer service, and achieving high-quality results?
If so, we'd love to hear from you.
We are looking for a proactive and motivated Repairs Supervisor to join our Property Services team.
This is an exciting opportunity to play a key role in delivering an efficient, customer-focused responsive repairs service across our homes.
About the Role
Reporting to the Repairs Manager, you will be responsible for supervising repairs and maintenance works across our housing stock, ensuring work is delivered safely, efficiently, on time, and to the highest standards.
You will lead and support a team of operatives, apprentices, and subcontractors, providing day-to-day supervision, performance management, coaching and technical guidance.
You'll work closely with colleagues across Property Services to ensure resources are effectively planned and customer expectations are consistently met.
As a customer-facing supervisor, you'll also be a key point of contact for residents, helping to resolve issues, manage complaints, and ensure a positive customer experience throughout the repairs process.
Key Responsibilities
Lead and supervise responsive repairs and maintenance activities across our housing stock.
- Manage, motivate and develop a team of operatives.
- Carry out site inspections, quality checks, risk assessments and toolbox talks.
- Ensure works are completed safely, efficiently and to the required standards.
- Monitor productivity, performance and service targets, taking corrective action where required.
- Coordinate labour resources and support effective scheduling of work.
- Manage subcontractors and suppliers, ensuring value for money and quality outcomes.
- Investigate service failures, delays, complaints and insurance claims.
- Maintain accurate records, reports and audit trails using IT systems.
- Support continuous service improvement through customer and stakeholder feedback.
- Contribute to emergency response arrangements and provide supervisory cover across teams when needed.
About You
We're looking for someone who can combine strong technical knowledge with excellent leadership and communication skills.
You will have
- Experience supervising repairs, maintenance or construction-related teams.
- Strong knowledge of responsive repairs and property maintenance.
- Experience managing performance, productivity and quality standards.
- Excellent customer service and problem-solving skills.
- The ability to plan workloads and manage competing priorities.
- Experience conducting site inspections and health and safety risk assessments.
- Confidence in managing subcontractors and controlling service delivery.
- Good IT skills and experience maintaining accurate records and reports.
- The ability to build positive working relationships with colleagues, customers and contractors.
- A full UK driving licence and access to a vehicle
Repairs Supervisor in Stafford employer: Trent and dove
Join our dynamic Property Services team in Burton Upon Trent, where we prioritise employee development and a collaborative work culture. As a Repairs Supervisor, you'll not only lead a dedicated team but also enjoy competitive pay, comprehensive training opportunities, and the chance to make a real difference in the community by delivering exceptional customer service. We foster an environment that values innovation and continuous improvement, ensuring that your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Supervisor in Stafford
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Trent and dove, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Supervisor at Trent and dove.
We think you need these skills to ace Repairs Supervisor in Stafford
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Trent and dove
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
