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- Tasks: Lead a team to deliver top-notch housing services and create strong community relationships.
- Company: T&D, a trusted landlord focused on community and customer support.
- Benefits: Supportive culture, professional development, and the chance to make a real impact.
- Other info: Join a workplace that values trust, support, and accountability.
- Why this job: Shape a positive team environment while helping sustain communities and manage tenancies.
- Qualifications: Experience in housing or customer service, with strong leadership and communication skills.
At T&D, we believe strong communities start with strong relationships. Our ambition is to be the landlord of choice, delivering reliable, high-quality housing services while creating a culture where both customers and colleagues feel supported, respected, and empowered. We are now looking for a Housing Services Team Leader to lead our Tenancy Services team. This is a role for someone who can balance people, performance, and purpose, creating a calm, focused environment where teams can deliver excellent service, manage challenges confidently, and contribute to sustainable communities.
The Role
You will lead and motivate a team of Housing Officers and Housing Assistants, ensuring the consistent delivery of effective tenancy management across a mixed tenure portfolio. You will set the tone for how we work which is supportive, accountable, and customer focused, all while ensuring appropriate and proportionate action is taken when tenancy breaches occur.
Key Responsibilities
- Create a positive, stable team culture that enables high performance in a demanding environment
- Lead, support, and develop team members to deliver excellent tenancy services
- Provide clear guidance on enforcement action, ensuring consistency and fairness
- Oversee both routine and complex casework, helping to sustain tenancies and reduce turnover
- Manage escalated cases, working proactively with stakeholders to achieve effective outcomes
- Ensure smooth day-to-day operations and strong collaboration across teams
- Monitor performance and provide the support needed to achieve KPIs and service standards
About You
You bring experience from a housing or customer focused environment, with a clear ability to lead people and manage competing priorities. You communicate confidently with a wide range of stakeholders and approach challenges with a calm, practical mindset.
You will also have:
- Experience leading or supervising a team
- A strong understanding of tenancy management, ideally within social housing
- The ability to analyse information, manage risk, and make sound decisions
- Confidence in handling complex situations and driving appropriate outcomes
- A proactive approach, with the flexibility to adapt in a changing environment
Why T&D?
Culture matters here. We are committed to creating a workplace where people feel trusted, supported, and able to do their best work. In return, we ask for accountability, professionalism, and a genuine commitment to our customers and communities.
Housing Team Leader in Burton upon Trent employer: Trent and dove
Contact Detail:
Trent and dove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Team Leader in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching T&D's values and culture. Think about how your experience aligns with their mission of creating strong communities. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've motivated teams and handled challenges in the past. T&D is looking for someone who can create a positive team culture, so let that shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the T&D family and contributing to their mission.
We think you need these skills to ace Housing Team Leader in Burton upon Trent
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and created a positive team culture, just like we do at T&D.
Be Customer-Focused: Remember to emphasise your customer service experience. We value candidates who can demonstrate a commitment to supporting customers and building strong relationships, so share examples of how you've done this in the past.
Keep It Clear and Concise: Make your application easy to read. Use clear language and structure your thoughts logically. We appreciate straightforward communication, so get to the point while showcasing your relevant skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trent and dove
✨Know the Company Culture
Before your interview, take some time to understand T&D's commitment to creating strong communities and a supportive workplace. Reflect on how your values align with theirs and be ready to discuss specific examples of how you've fostered positive team cultures in the past.
✨Showcase Your Leadership Skills
As a Housing Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare to share stories that highlight your experience in managing people, handling conflicts, and driving performance while maintaining a calm and supportive environment.
✨Prepare for Scenario Questions
Expect questions about how you would handle tenancy breaches or complex casework. Think through potential scenarios and outline your approach to ensuring fairness and consistency while achieving effective outcomes. This will show your practical mindset and decision-making skills.
✨Highlight Your Customer Focus
T&D values a customer-focused approach, so be ready to discuss how you've prioritised customer needs in your previous roles. Share examples of how you've successfully managed stakeholder relationships and contributed to sustainable communities through excellent service delivery.