Housing Services Manager in Stoke-on-Trent

If you care about helping people, join us in transforming lives, homes and communities. We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive.

We are looking for a Housing Services Manager to support the Head of Housing in making a significant and effective contribution to both the organisation and our customers, ensuring that it is well positioned to achieve its vision, current and future business, operational plans and performance targets. This is a leadership role, both within our Housing Directorate and operating across the wider organisation, shaping and driving excellent housing management services, best practice, with the value of meaningful customer feedback to drive improvements.

Delivering the Groups strategies that underpin our Housing services to achieve outstanding standards of service, maximise income and make a lasting difference to our customers and communities. You will also be required to:

• Lead Housing Services and all housing services touchpoints, including collaborative working with our Assets, Tenancy Sustainment and Customer Engagement Teams.
• Anticipate and meet regulatory requirements and changes relevant to the services.
• Lead the Consumer Standard gap analysis of the relevant housing areas.
• Report regularly to the Head of Housing and Senior Leadership Team on project and service performance.
• Lead on the development of related policies and procedures.
• Ensure effective and robust arrangements are in place for customer scrutiny of our services and they can challenge, monitor, influence and add value.
• Develop and maintain effective and productive working relationships with wide ranging stakeholders such as Local Authorities, Social Services, providers of care and support, voluntary and statutory groups.
• Support in project and change management, customer and community initiatives.
• Ensure that all projects are carried out in a timely manner, with a framework for implementation.
• Support the Head of Housing to achieve our voids target.
• Be a positive, professional and effective role model, taking responsibility for recruiting, inspiring, motivating, retaining, change, flexibility, coaching and support.
• Ensure that we can demonstrate continuous improvement in optimising resources, value for money, efficiency and social responsibility.
• Managing budgets within guidelines.

The successful candidate will have:

• Up to date experience and professional knowledge about the provision of Housing in multi tenure environments, legislation and technical developments to ensure they are able to advise the organisation.
• Extensive experience of developing and maintaining relationships with a broad range of people, at all levels, whilst evidencing that they can add value to the organisation.
• A strong communicator that inspires and motivates internal and external audiences.
• A strong track record in managing teams, including off-site workers, providing a breadth of excellent housing and tenancy management services.
• Experience of developing and delivering relevant policies, procedures and strategies.
• To demonstrate the appropriate calibre for senior management post and can keep abreast of the challenges of the professional areas managed.

Interviews will take place on the 12th and 13th March 2026.

The Company offers well-maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.