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- Tasks: Lead and manage the Repairs Team to deliver top-notch service and meet performance targets.
- Company: Join a mission-driven company providing affordable homes and reducing homelessness in the community.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a chance to make a real impact.
- Why this job: Be part of a dynamic team focused on transforming lives and communities through housing solutions.
- Qualifications: HNC in building or surveying, proven experience, and strong leadership skills required.
- Other info: This is a permanent, full-time role based in Burton-On-Trent.
The predicted salary is between 47000 - 67000 £ per year.
We are looking for an exceptional Repairs Manager who wants to make a difference and thrives in a challenging and fast-paced environment. You will be responsible for the operational management of Trent & Dove's In-house Repairs Team, with a focus on delivering an efficient, customer-centric, and value-for-money service, whilst also ensuring that performance targets and service standards are met.
The successful candidate will manage the In-house repairs trade team as well as a team of property surveyors. You will be responsible for monitoring performance across both teams whilst actively seeking ways to continuously improve the service we offer to our customers.
You will ideally:
- Be educated to a minimum of higher national certificate (HNC) in either a building or surveying related qualification
- Have proven ability in a similar role
- Have extensive knowledge of contract management and procurement, ideally within a social housing environment
- Have the ability to build good relations with contractors, colleagues, customers, and other stakeholders
- Have knowledge of preventing and managing disrepair claims
- Be able to demonstrate a strong leadership approach to inspire, lead, and motivate a team to achieve performance targets
The Company offers well-maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services, we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.
Repairs Manager in Burton-On-Trent employer: Trent and Dove Housing
Contact Detail:
Trent and Dove Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Manager in Burton-On-Trent
✨Tip Number 1
Familiarise yourself with the specific challenges and opportunities in the social housing sector, particularly in relation to repairs management. Understanding the unique needs of tenants and how to effectively manage a repairs team will set you apart.
✨Tip Number 2
Network with professionals in the housing and repairs management field. Attend local industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities within the sector.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in the past. Be prepared to discuss specific strategies you've used to motivate and inspire your team to meet performance targets.
✨Tip Number 4
Research the company’s mission and values thoroughly. Tailor your approach to show how your personal values align with their goal of transforming homes, lives, and communities, which will resonate well during any discussions.
We think you need these skills to ace Repairs Manager in Burton-On-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairs management, contract management, and team leadership. Use specific examples that demonstrate your ability to meet performance targets and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company’s mission. Mention your qualifications, such as your HNC in building or surveying, and how your experience aligns with the responsibilities of the Repairs Manager position.
Highlight Leadership Skills: In both your CV and cover letter, emphasise your leadership approach. Provide examples of how you have inspired and motivated teams in previous roles, particularly in challenging environments.
Showcase Customer-Centric Focus: Demonstrate your commitment to delivering a customer-centric service. Include examples of how you have successfully managed relationships with contractors, colleagues, and customers to enhance service quality.
How to prepare for a job interview at Trent and Dove Housing
✨Showcase Your Leadership Skills
As a Repairs Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on your leadership style and how it has positively impacted performance.
✨Demonstrate Your Knowledge of Contract Management
Familiarise yourself with contract management principles, especially within social housing. Be ready to discuss your experience with procurement processes and how you've ensured value for money in previous roles.
✨Prepare for Customer-Centric Scenarios
Since the role focuses on delivering a customer-centric service, think of specific instances where you've improved customer satisfaction or resolved complaints effectively. This will show your commitment to putting customers first.
✨Understand Disrepair Claims
Brush up on your knowledge of preventing and managing disrepair claims. Be prepared to discuss any relevant experiences and how you would approach such situations in this role.
