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- Tasks: Lead and manage the Repairs Team to deliver top-notch service and meet performance targets.
- Company: Join a mission-driven company providing affordable homes and transforming lives in the community.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a chance to make a real impact.
- Why this job: Be part of a dynamic team focused on customer satisfaction and community improvement.
- Qualifications: HNC in building or surveying, proven experience, and strong leadership skills required.
- Other info: Ideal for those passionate about social housing and making a difference.
The predicted salary is between 49000 - 64000 £ per year.
We are looking for an exceptional Repairs Manager who wants to make a difference and thrives in a challenging and fast-paced environment. You will be responsible for the operational management of Trent & Dove's In-house Repairs Team, with a focus on delivering an efficient, customer-centric, and value-for-money service, whilst also ensuring that performance targets and service standards are met.
The successful candidate will manage the In-house repairs trade team as well as a team of property surveyors. You will be responsible for monitoring performance across both teams whilst actively seeking ways to continuously improve the service we offer to our customers.
You will ideally:
- Be educated to a minimum of higher national certificate (HNC) in either a building or surveying related qualification
- Have proven ability in a similar role
- Have extensive knowledge of contract management and procurement, ideally within a social housing environment
- Have the ability to build good relations with contractors, colleagues, customers, and other stakeholders
- Have knowledge of preventing and managing disrepair claims
- Be able to demonstrate a strong leadership approach to inspire, lead, and motivate a team to achieve performance targets
The Company offers well-maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. With over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between, we are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services, we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.
Repairs Manager employer: Trent and Dove Housing
Contact Detail:
Trent and Dove Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and opportunities in the social housing sector. Understanding the unique needs of tenants and the regulatory environment can help you stand out as a candidate who is genuinely invested in making a difference.
✨Tip Number 2
Network with professionals in the repairs and maintenance field, especially those who have experience in social housing. Attend industry events or join relevant online forums to connect with others and gain insights that could be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to provide examples of how you've motivated staff to meet performance targets and improve service delivery.
✨Tip Number 4
Research our company’s mission and values thoroughly. Being able to articulate how your personal values align with ours will demonstrate your commitment to our goal of transforming homes, lives, and communities.
We think you need these skills to ace Repairs Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairs management, contract management, and team leadership. Use specific examples that demonstrate your ability to meet performance targets and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your passion for making a difference in the community and how your background aligns with the company's mission. Mention your qualifications, such as your HNC in building or surveying, and your experience in social housing.
Showcase Leadership Skills: Emphasise your leadership approach in both your CV and cover letter. Provide examples of how you have inspired and motivated teams in previous roles, particularly in challenging environments.
Highlight Customer-Centric Focus: Demonstrate your commitment to delivering a customer-centric service. Include examples of how you have successfully managed relationships with contractors, colleagues, and customers to enhance service quality.
How to prepare for a job interview at Trent and Dove Housing
✨Showcase Your Leadership Skills
As a Repairs Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on your leadership style and how it has positively impacted performance.
✨Demonstrate Your Knowledge of Contract Management
Familiarise yourself with contract management and procurement processes, especially within social housing. Be ready to discuss specific experiences where you managed contracts effectively and how you ensured value for money.
✨Prepare for Customer-Centric Scenarios
Since the role focuses on delivering a customer-centric service, think of instances where you've improved customer satisfaction or resolved complaints. Highlight your approach to understanding and meeting customer needs.
✨Understand Disrepair Claims
Brush up on your knowledge of preventing and managing disrepair claims. Be prepared to discuss any relevant experience you have and how you would handle such situations to protect both the company and its customers.
