At a Glance
- Tasks: Lead a team to deliver top-notch repairs and maintenance services.
- Company: Join a dynamic property services team in Burton Upon Trent.
- Benefits: Competitive salary up to £42,047 and opportunities for professional growth.
- Other info: Exciting role with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in residents' lives through excellent service.
- Qualifications: Experience in supervising repairs and strong customer service skills.
The predicted salary is between 41327 - 50000 £ per year.
Repairs Supervisor Burton Upon Trent Up to £42,047 Are you an experienced repairs and maintenance professional with a passion for leading teams, delivering excellent customer service, and achieving high-quality results?
If so, we'd love to hear from you.
We are looking for a proactive and motivated Repairs Supervisor to join our Property Services team.
This is an exciting opportunity to play a key role in delivering an efficient, customer-focused responsive repairs service across our homes.
About the Role Reporting to the Repairs Manager, you will be responsible for supervising repairs and maintenance works across our housing stock, ensuring work is delivered safely, efficiently, on time, and to the highest standards.
You will lead and support a team of operatives, apprentices, and subcontractors, providing day-to-day supervision, performance management, coaching and technical guidance.
You'll work closely with colleagues across Property Services to ensure resources are effectively planned and customer expectations are consistently met.
As a customer-facing supervisor, you'll also be a key point of contact for residents, helping to resolve issues, manage complaints, and ensure a positive customer experience throughout the repairs process.
Key Responsibilities Lead and supervise responsive repairs and maintenance activities across our housing stock.
Manage, motivate and develop a team of operatives.
Carry out site inspections, quality checks, risk assessments and toolbox talks.
Ensure works are completed safely, efficiently and to the required standards.
Monitor productivity, performance and service targets, taking corrective action where required.
Coordinate labour resources and support effective scheduling of work.
Manage subcontractors and suppliers, ensuring value for money and quality outcomes.
Investigate service failures, delays, complaints and insurance claims.
Maintain accurate records, reports and audit trails using IT systems.
Support continuous service improvement through customer and stakeholder feedback.
Contribute to emergency response arrangements and provide supervisory cover across teams when needed.
About You We're looking for someone who can combine strong technical knowledge with excellent leadership and communication skills.
You will have: Experience supervising repairs, maintenance or construction-related teams.
Strong knowledge of responsive repairs and property maintenance.
Experience managing performance, productivity and quality standards.
Excellent customer service and problem-solving skills.
The ability to plan workloads and manage competing priorities.
Experience conducting site inspections and health and safety risk assessments.
Confidence in managing subcontractors and controlling service delivery.
Good IT skills and experience maintaining accurate records and reports.
The ability to build positive working relationships with colleagues, customers and contractors.
A full UK driving licence and access to a vehicle.
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Repairs Supervisor in London employer: Trent and Dove Housing
Join our dynamic Property Services team in Burton Upon Trent, where we prioritise employee growth and a collaborative work culture. As a Repairs Supervisor, you'll not only lead a dedicated team but also enjoy competitive benefits and the opportunity to make a real impact on our community by delivering high-quality repairs services. We foster an environment that values customer service excellence and continuous improvement, ensuring that your contributions are recognised and rewarded.
