At a Glance
- Tasks: Lead and develop the Repairs Support Team for efficient service delivery.
- Company: Dynamic organisation focused on high-performing repairs and customer satisfaction.
- Benefits: Competitive salary up to £44,072 and opportunities for professional growth.
- Other info: Join a supportive team and enjoy a role with diverse responsibilities.
- Why this job: Make a real impact by enhancing customer experience and operational efficiency.
- Qualifications: Experience in housing, construction, or operational management with strong leadership skills.
The predicted salary is between 44072 - 44072 £ per year.
Repairs Support Manager Burton Upon Trent Up to £44,072 We have an exciting opportunity to lead and develop the Repairs Support Team, ensuring the efficient planning, scheduling, commercial administration and customer support functions that underpin the delivery of a high-performing responsive repairs and voids service.
The postholder will be responsible for maximising workforce productivity through effective management of trade diaries, resource planning and scheduling processes across directly employed operatives and external contractors.
The role will provide commercial assurance across all repairs activities, ensuring accurate job costing, robust financial controls and effective validation of subcontractor and materials expenditure.
The postholder will provide oversight and support to the complaints and customer feedback function, ensuring complaints are investigated and managed within policy timescales, learning is embedded into service delivery and customer satisfaction is proactively improved through insight-led service enhancements.
The role acts as a key link between operational delivery, commercial management and customer experience, providing assurance that repairs services are delivered efficiently, cost effectively and in line with organisational objectives.
Essential experience required for the role: Relevant professional qualification or equivalent experience in housing, construction, business administration, commercial management or operational management.
Experience managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment.
Experience of performance management, service improvement and KPI reporting Experience managing customer complaints and service recovery.
Experience working with directly employed labour and subcontractor delivery models.
Strong leadership and people management skills.
Strong commercial and financial awareness.
Excellent analytical and reporting capability.
Strong communication and stakeholder management skills.
Ability to manage competing priorities and operational pressures.
Full UK Driving Licence with ability to travel between office and operational sites as required.
TPBN1_UKTJ
Repairs Support Manager in Branston employer: Trent and Dove Housing
Join our dynamic Property Services team in Burton Upon Trent, where we prioritise employee growth and a collaborative work culture. As a Repairs Supervisor, you'll not only lead a dedicated team but also enjoy competitive benefits and the opportunity to make a real impact on our community by delivering high-quality repairs services. We foster an environment that values customer service excellence and continuous improvement, ensuring that your contributions are recognised and rewarded.
