At a Glance
- Tasks: Lead a team to deliver exceptional lettings services and improve customer experiences.
- Company: Join T&D, a community-focused landlord committed to strong relationships.
- Benefits: Competitive salary of £39,498 and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a real difference in people's lives by supporting sustainable communities.
- Qualifications: Experience in housing lettings and strong leadership skills required.
Lettings Team Leader
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Burton upon Trent
£39,498
At T&D, we believe strong communities start with strong relationships.
Our ambition is to be the landlord of choice .
Delivering reliable, high-quality services while creating a culture where both customers and colleagues feel supported, respected, and empowered.
The Role
We are looking for a motivated and performance-focused Lettings Team Leader to provide day-to-day leadership of our Lettings Service.
You will lead a team of Lettings Officers, driving strong performance across void turnaround, customer experience, compliance and service improvement.
Working closely with colleagues across Housing, Repairs, Voids and partner organisations, you will help ensure homes are let efficiently, customers receive a positive experience, and sustainable communities are supported.
You will create a calm, focused environment to enable the delivery of excellent service, manage challenges confidently, and contribute to sustainable communities.
About You
You bring experience from a housing lettings environment, with a clear ability to lead people and manage competing priorities. xiskglj You communicate confidently with a wide range of stakeholders and approach challenges with a calm, practical mindset.
You will also have:
Experience leading or supervising a team
Customer focussed approach
A strong understanding of lettings within social housing
The ability to analyse information, manage risk, and make sound decisions
Confidence in handling complex situations and driving appropriate outcomes
A proactive approach, with the flexibility to adapt in a changing environment
Valid driving licence and access to a vehicle
Lettings Team Leader in Branston employer: Trent and Dove Housing
At T&D, we pride ourselves on being an exceptional employer, fostering a supportive and empowering work culture in Burton upon Trent. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our Lettings Team Leader can thrive while making a meaningful impact in the community. With a focus on collaboration and high-quality service delivery, we create an environment where both our team members and customers feel valued and respected.
