Maintenance Supervisor (Small Works)

The Maintenance Supervisor is responsible for leading and coordinating a team of mobile operatives delivering day-to-day responsive repairs across occupied homes and communal areas. The role ensures repairs are completed safely, efficiently and to a high standard, while maintaining excellent customer service and meeting performance targets. The Supervisor must create a positive team culture, embed safe working practices, manage resources effectively, and contribute to continuous improvement within the service. The role also oversees van stock, fleet responsibilities, supplier relationships and compliance with organisational policies.

Responsibilities

• Lead, manage and support operatives delivering, ensuring performance expectations, productivity levels and service standards are consistently met.
• Promote a strong health, safety, environmental and quality culture, ensuring all operatives work safely and comply with relevant policies, procedures, PPE requirements, risk assessments and training needs.
• Conduct regular site checks, vehicle audits, toolbox talks and safety conversations, maintaining accurate documentation and taking corrective action where needed.
• Ensure a right-first-time, customer-focused approach by monitoring repair quality, carrying out inspections and reviewing customer feedback, complaints and compliments.
• Plan and manage operatives' workloads, holidays, sickness and training to ensure adequate resources are available to meet service demands and performance targets.
• Monitor operative productivity, identify areas of concern and implement improvements through coaching, feedback and performance management.
• Work collaboratively with managers, planners and administrators to understand demand levels, service performance and opportunities to improve efficiency.
• Ensure operatives have the correct materials, tools, equipment and PPE, working with approved suppliers and monitoring van stocks regularly.
• Oversee sub-contractor activity where required, ensuring they work safely and deliver repairs to the required quality and contractual standards.
• Monitor fleet compliance including daily checks, telematics data, driving behaviours and vehicle condition, ensuring all operatives follow fleet policies.
• Support cost control by managing material use, fuel usage, operative downtime, overtime, follow-on works and hired equipment.
• Ensure the team understand and comply with organisational policies, financial regulations, standing orders and GDPR requirements.
• Contribute to continuous improvement by sharing feedback, proposing service enhancements and supporting organisational initiatives.

Person Requirements

Skills & Attributes

• Strong leadership skills with the ability to motivate, coach and support a high-performing team.
• Excellent organisational, communication and problem-solving abilities.
• Ability to manage time effectively, adapt to changing demands and take ownership of issues.
• Customer-focused approach with a commitment to delivering high-quality service.
• Confident in challenging poor performance and promoting continuous improvement.
• Positive, proactive attitude with the ability to remain calm under pressure.

Knowledge & Experience

• Minimum 3 years' experience in a supervisory role within property maintenance or a similar environment.
• Strong knowledge of building trades, construction practices and responsive repair activities.
• Good understanding of health and safety legislation, safe systems of work and compliance requirements.
• Experience managing a direct labour workforce and coordinating repair workloads.
• Experience working with performance targets, planning, resource management and logistical challenges.
• Knowledge of NHF Schedule of Rates (desirable).
• Experience with non-licensed asbestos procedures (desirable).

Qualifications

• GCSEs or equivalent (including English and Maths).
• NVQ Level 2/3 in a relevant trade discipline.
• CSCS, SSSTS, SMSTS or equivalent safety qualification.
• First Aid certification (desirable).

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to submit their application as soon as possible.