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- Tasks: Make a real difference in communities by managing tenancies and tackling anti-social behaviour.
- Company: Join a dedicated team focused on delivering high-quality housing services.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a car allowance.
- Why this job: Be part of a role that directly impacts people's lives and supports community wellbeing.
- Qualifications: Experience in housing management and strong customer service skills are essential.
- Other info: Flexible home-based work with opportunities for collaboration and career growth.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £35,500 including Car Allowance
Location: Bedford
Permanent, Full time (37 hours per week)
Do you want to make a difference in the Community as a Housing Officer? We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.
This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.
Responsibilities:
- Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
- Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
- Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.
- Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
- Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.
- Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.
Requirements / Qualifications:
- Previous experience in housing or tenancy management, ideally within a social housing setting.
- A strong understanding of ASB legislation and best practice in case handling.
- Proven ability to manage rent arrears and support financial wellbeing.
- Excellent customer service skills with a resident-first approach.
- Strong problem-solving, negotiation, and influencing skills.
- Effective communication, time management, and organisational abilities.
- Experience working collaboratively with internal and external stakeholders.
What We Offer:
A competitive salary of £35,500 per annum including car allowance. 28 days holiday PLUS
Housing Officer in London employer: trendnexus sdn bhd
Contact Detail:
trendnexus sdn bhd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially around community impact and tenancy management. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing ASB cases and rent arrears. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in housing management and any relevant achievements that show how you can make a difference in the community.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the role of Housing Officer. Share specific examples of how you've tackled issues like anti-social behaviour or rent arrears in the past, and how you can bring that experience to our team.
Showcase Your Customer Service Skills: Since this role is all about putting residents first, make sure to emphasise your customer service experience. Talk about how you've effectively communicated with tenants and resolved their issues, as this will resonate well with us.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at trendnexus sdn bhd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and anti-social behaviour legislation. Familiarise yourself with the key responsibilities of a Housing Officer, especially around rent collection and tenancy sustainment. This will show that you're not just interested in the role, but that you understand it.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage rent arrears and handle ASB cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and effectively.
✨Emphasise Collaboration
Since this role involves working closely with internal teams and external partners, be ready to discuss how you've successfully collaborated in previous roles. Highlight any experiences where you’ve worked with different stakeholders to achieve a common goal, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company’s approach to community engagement and how they handle complex cases. This shows your genuine interest in the role and helps you assess if the company’s values align with yours. Plus, it gives you a chance to engage in a meaningful conversation during the interview.
