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- Tasks: Help allocate social housing and support customers with their needs.
- Company: Join a caring team at bpha, dedicated to making a difference.
- Benefits: Part-time hours, competitive salary, and a supportive work environment.
- Why this job: Make a real impact in the community while balancing your studies or other commitments.
- Qualifications: Experience in social housing and strong communication skills are a plus.
- Other info: Flexible working hours and opportunities for personal growth.
The predicted salary is between 14291 - 14291 £ per year.
Part Time 18.5 hours per week (to be worked between the hours of 9-5 Monday - Friday). Working pattern will be discussed and agreed with the successful candidate. Salary – £14,291 (actual annual salary).
We are excited to offer a fantastic opportunity for an organised, collaborative, and customer-focused individual to join our Allocations and Lettings team. Do you have experience or knowledge of social housing? Are you looking for a part-time opportunity to fit around your existing commitments? If so, this could be the perfect role for you.
As an Allocations and Lettings Officer you will be:
- Allocating bpha's Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements.
- Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct.
- Minimising rent loss by ensuring efficient turnaround of vacant properties.
- Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies.
- Putting customers at the heart of our services—build trust and use your expertise to support their needs.
- Actively listening to customers to enhance their experience and help bpha become a landlord of choice.
- Ensuring tenancies are legally ended and refunds are processed accurately.
What we are looking for as an Allocations and Letting Officer:
- Experience or a strong understanding of social housing.
- Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable.
- Confident using IT systems, including Word, Excel, and Outlook.
- Experience with Microsoft Dynamics or a willingness to learn new systems.
- Ability to adapt to changing priorities and processes.
- Skilled at managing a busy workload with competing demands.
- Self-motivated with strong organisational skills and a team-oriented mindset.
- Excellent communication and customer service skills, with a compassionate and customer-first approach.
- Experience working with both internal and external stakeholders.
Why Join Us?
- We take responsibility: We do what we say and are accountable for our actions.
- We show empathy: We respect and listen to every colleague and customer.
- We are better together: We value diversity and achieve more as one team.
- We are ambitious: We strive for excellence and make a positive difference.
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Allocations and Lettings Officer in Bedford employer: trendnexus sdn bhd
Contact Detail:
trendnexus sdn bhd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations and Lettings Officer in Bedford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their allocations policies and local authority agreements. This will show you’re genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your customer service skills! Since this role is all about putting customers first, think of examples from your past experiences where you’ve gone above and beyond to help someone. Be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Allocations and Lettings Officer in Bedford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in social housing. We want to see how your skills align with the role of Allocations and Lettings Officer, so don’t hold back on showcasing your relevant knowledge!
Showcase Your Customer Focus: Since this role is all about putting customers at the heart of our services, share examples of how you've gone above and beyond for customers in the past. We love seeing that compassionate, customer-first approach in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Early!: Don’t wait until the last minute to submit your application. We review applications as they come in, so getting yours in early can really boost your chances. Head over to our website and get started today!
How to prepare for a job interview at trendnexus sdn bhd
✨Know Your Stuff About Social Housing
Make sure you brush up on your knowledge of social housing and the specific policies related to allocations. Familiarity with the Regulator of Social Housing requirements will give you an edge, so do some research and be ready to discuss how these impact your role.
✨Show Off Your Customer Service Skills
As an Allocations and Lettings Officer, you'll need to put customers at the heart of your work. Prepare examples of how you've successfully managed customer interactions in the past, especially in challenging situations. This will demonstrate your compassionate approach and ability to build trust.
✨Be Ready to Discuss IT Proficiency
Since the role requires confident use of IT systems, be prepared to talk about your experience with Word, Excel, and Outlook. If you have any experience with Microsoft Dynamics, highlight that too. If not, express your willingness to learn new systems quickly.
✨Demonstrate Your Organisational Skills
The job involves managing a busy workload with competing demands, so come prepared with examples of how you've effectively prioritised tasks in previous roles. Show that you're self-motivated and can adapt to changing priorities while keeping everything organised.