At a Glance
- Tasks: Manage customer relationships and drive platform modernization to enhance revenue retention.
- Company: Join Trend Micro, a leader in AI security, and be part of an innovative team.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture focused on innovation and customer success.
- Why this job: Make a real impact in cybersecurity while developing your sales skills in a supportive team.
- Qualifications: Fluency in English and Dutch, with sales experience in tech or software.
The predicted salary is between 45000 - 55000 € per year.
TrendAITM, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At TrendAITM, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
We are seeking a dynamic Retention Sales Manager fluent in English and Dutch to join our team at TrendAI. This role focuses on managing our existing customer base while driving two critical outcomes: protecting Gross Revenue Retention (GRR) and accelerating Vision One platform modernization. You'll combine customer expertise with sales acumen to lead modernization conversations, transitioning customers from end-of-life solutions to our Vision One platform. We need someone with strong business instincts who can identify migration opportunities, articulate platform value, and execute strategic initiatives that protect and expand Annual Recurring Revenue (ARR).
Job Summary:The Retention Manager will manage our existing customer install base to protect Gross Revenue Retention (GRR) while accelerating Vision One platform adoption. This role ensures customers maximize value from current solutions and successfully modernize from legacy products, driving Annual Recurring Revenue (ARR) growth through proactive engagement and strategic account management.
Responsibilities include:- Managing escalations, achieving retention targets, and executing cross-functional collaboration with account teams and channel partners to deliver seamless customer experiences that enhance loyalty and expand revenue opportunities.
- Customer Value Management: Focus on the existing Customer Install base to ensure they are deriving maximum value from the solutions. Proactively manage and resolve any escalations to maintain high Customer satisfaction.
- Platform Value Realization: Ensure customers derive maximum value from Vision One platform capabilities through consultative engagement. Identify and activate underutilized Vision One modules to increase platform stickiness and retention rates.
- Strategic Platform Modernization: Drive proactive modernization conversations with existing customers to migrate from legacy/end-of-life solutions to Vision One platform. Leverage customer deployment data and usage analytics to identify optimal migration opportunities and timing. Utilize Vision One credit consumption modelling to present compelling business cases for platform adoption.
- Gross Revenue Retention (GRR) Vigilance: Maintain laser focus on protecting and growing GRR through proactive risk identification and mitigation. Monitor early warning indicators of customer churn risk and implement immediate intervention strategies. Achieve regional GRR targets through systematic retention planning and execution. Develop and execute customer success plans that directly tie to GRR protection objectives. Collaborate with Customer Success and Account Management teams to ensure seamless retention workflows. Collaborate with the account team to review Customers due for renewal and address Customers at risk of churn.
- Proactive Customer Engagement: Leverage existing deployment data to engage proactively with Customers. Aim to retain and grow Annual Recurring Revenue (ARR) by addressing Customers’ needs and opportunities and any pain points.
- Quotation and Pipeline Management: Issue quotations in a timely manner to support sales processes. Proceeding customer Modernisation conversations. Manage the sales pipeline effectively to ensure consistent and predictable revenue flow.
- Revenue Planning and Forecasting: Complete accurate revenue planning and forecasting to inform strategic decisions. Ensure forecasts are timely and reflect the current market and customer status.
- Channel Engagement: Engage with Channel teams to scale retention efforts through channel partnerships. Collaborate with channel partners to enhance retention motions and expand Customer reach.
- KPI Reporting and Market Analysis: Report on key performance indicators (KPIs) to track progress and identify areas for improvement. Analyse market opportunities and challenges to inform retention strategies and business decisions.
- IT Skills and Migrations: Demonstrate strong IT skills, particularly in managing migrations of existing Customers to our platform and Vision One. Ensure seamless transitions and integrations to enhance Customer experience and satisfaction.
By focusing on these key responsibilities, the Retention Manager will play a crucial role in maintaining and growing our Customer Install base, ensuring long-term satisfaction and loyalty.
You Are:- Strong in communication and negotiation skills, confidently taking ownership of your territory.
- Empathetic, with a positive attitude and a desire to help our customer reach their goals.
- Effective in managing your time and successfully managing your pipeline, as well as accurately forecasting revenue using our CRM tools.
- Capability to work within our high-energy sales team environment and a desire to work collaboratively within the team for broader success.
- Interested in Cyber Security.
- Fluency in English & Dutch.
- Experience in sales, ideally within a channel environment in the software or technology industries.
- Strong organizational and time management skills.
- Positive and professional communication skills, as well as excellent presentation skills.
- A college/university degree or equivalent work experience.
Retention Sales Manager, Dutch speaking employer: TrendMicro
At TrendAI, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Retention Sales Manager, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a dynamic environment in Cork. With a focus on employee well-being and a commitment to driving meaningful change in the AI security landscape, TrendAI is an exceptional employer for those looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Sales Manager, Dutch speaking
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Retention Sales Manager gig.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to impress someone. Be ready to talk about your experience, why you're passionate about AI security, and how you can help customers transition to the Vision One platform.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're genuinely interested in the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us at TrendAI. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Retention Sales Manager, Dutch speaking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retention Sales Manager role. Highlight your experience in sales, especially in customer retention and platform modernization. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your fluency in Dutch and English!
Showcase Your Achievements:When detailing your work experience, focus on specific achievements that demonstrate your ability to protect Gross Revenue Retention and drive customer engagement. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at TrendMicro
✨Know Your Stuff
Before the interview, make sure you understand Trend Micro's Vision One platform inside out. Familiarise yourself with its features and benefits, as well as how it compares to legacy solutions. This will help you articulate its value during your discussions.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully retained customers or driven sales growth. Highlight your negotiation skills and how you've managed escalations effectively. This will demonstrate your ability to protect Gross Revenue Retention (GRR) and expand Annual Recurring Revenue (ARR).
✨Engage with Empathy
As a Retention Sales Manager, understanding customer needs is key. Be ready to discuss how you've built relationships with clients in the past. Show that you can empathise with their challenges and are genuinely interested in helping them achieve their goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential customer churn situations and how you would address them. Having a structured approach to these scenarios will showcase your strategic thinking and proactive engagement skills.
