At a Glance
- Tasks: Lead a team to help customers maximise value from TrendAI's AI security platform.
- Company: Join TrendAI, a global leader in AI security and innovation.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in cybersecurity while shaping the future of Customer Success.
- Qualifications: 3+ years in people management and strong technical communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Trend AI , the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At Trend AI , we're always seeking exceptional talent-people who want to collaborate with the best and push boundaries together.
Here, your work goes beyond building a career.
You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
About the Role
Trend AI is looking for a Customer Success Technical Advisor Team Manager to build and lead a high performing team of Customer Success Technical Advisors (CSTA) - trusted technical partners who help our strategic customers realize maximum value from the Trend AI Vision One platform.
This is an opportunity to shape the future of Customer Success by combining technical advisory expertise, customer engagement, and AI driven innovation.
What You'll Do
- Lead and develop a team of CSTA's and coach them to be trusted technical advisors for our most strategic customers.
- Own the health of an entire customer portfolio across the full customer lifecycle-spotting risk and opportunity before your customers do, and supporting them to manage those risks while growing their ARR.
- Own customer escalation management by providing leadership during critical customer situations, aligning Trend AI teams and customer stakeholders on a clear path forward, driving resolution, and restoring confidence to protect and grow strategic relationships.
- Turn data into direction by translating adoption, stickiness, and health scores into a clear story for leadership on where the business is headed.
- Drive enablement across your customer base-running initiatives that get customers hands on with specific solutions and packages and using them to their full potential.
- Partner across Sales and Solution Engineering to achieve what only a team can achieve.
- Forecast capacity, shape hiring plans, and build the operating model as our customer base grows.
- Pilot new approaches and AI assisted workflows that make the whole team more effective.
- Build a growth mindset in your team by encouraging CSTA's to experiment, learn fast from setbacks, and keep raising the bar.
What You Bring
- The ambition to help customers unlock real business value from our solutions and translate that into extending usage of the platform and ARR expansion across your team's customers.
- A track record of building scalable, AI fluent processes, not just running the ones you inherited.
- A solid technical foundation to understand and discuss IT security architectures at a conceptual level and hold a credible technical conversation with customer stakeholders.
- Strong communication skills, able to confidently engage with different stakeholders, present complex technical topics in a clear business context, and influence strategic decisions through concise, outcome focused communication.
- 3+ years of people management experience, ideally leading a Customer Success, Technical Account Management, or similar customer facing technical team.
- 5+ years of overall experience in a customer facing capacity, with exposure to cybersecurity, Customer Success, or Technical Account Management.
- Experience working across global teams in English.
- Why Join Trend AI
Work at the cutting edge-help customers manage cybersecurity risks with one of the industry's leading platforms, Trend AI Vision One.
Real impact, real visibility-the results of your team roll straight up to senior stakeholders.
A culture that backs you: join a Customer Success organization built on trust, technical depth, and genuine partnership with customers.
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world.
Our diversity and multicultural workforce are key contributing factors to our success across the globe.
We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status.
We do not allow discrimination or harassment of any kind.
Customer Success Technical Advisor - Team Manager employer: TrendMicro
TrendAI is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to thrive in their roles. With a strong focus on professional development and growth opportunities, particularly in the rapidly evolving field of IT security, employees are encouraged to innovate and excel. Located in the UK, TrendAI offers a unique chance to engage with top-tier clients while being part of a forward-thinking team dedicated to driving impactful solutions.
