At a Glance
- Tasks: Manage customer relationships and drive platform modernization to protect revenue.
- Company: Join TrendAI™, a leader in AI security, and shape a safer future.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment focused on collaboration and innovation.
- Why this job: Make a real impact in cybersecurity while developing your sales skills.
- Qualifications: Fluent in English and Dutch with sales experience in tech.
The predicted salary is between 50000 - 60000 £ per year.
TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
We are seeking a dynamic Retention Sales Manager fluent in English and Dutch to join our team at TrendAI. This role focuses on managing our existing customer base while driving two critical outcomes: protecting Gross Revenue Retention (GRR) and accelerating Vision One platform modernization. You'll combine customer expertise with sales acumen to lead modernization conversations, transitioning customers from end-of-life solutions to our Vision One platform. We need someone with strong business instincts who can identify migration opportunities, articulate platform value, and execute strategic initiatives that protect and expand Annual Recurring Revenue (ARR).
Job Summary
The Retention Manager will manage our existing customer install base to protect Gross Revenue Retention (GRR) while accelerating Vision One platform adoption. This role ensures customers maximize value from current solutions and successfully modernize from legacy products, driving Annual Recurring Revenue (ARR) growth through proactive engagement and strategic account management.
- Customer Value Management: Focus on the existing Customer Install base to ensure they are deriving maximum value from the solutions. Proactively manage and resolve any escalations to maintain high Customer satisfaction.
- Platform Value Realization: Ensure customers derive maximum value from Vision One platform capabilities through consultative engagement. Identify and activate underutilized Vision One modules to increase platform stickiness and retention rates.
- Strategic Platform Modernization: Drive proactive modernization conversations with existing customers to migrate from legacy/end‑of‑life solutions to Vision One platform. Leverage customer deployment data and usage analytics to identify optimal migration opportunities and timing. Utilize Vision One credit consumption modelling to present compelling business cases for platform adoption.
- Gross Revenue Retention (GRR) Vigilance: Maintain laser focus on protecting and growing GRR through proactive risk identification and mitigation. Monitor early warning indicators of customer churn risk and implement immediate intervention strategies. Achieve regional GRR targets through systematic retention planning and execution. Develop and execute customer success plans that directly tie to GRR protection objectives. Collaborate with Customer Success and Account Management teams to ensure seamless retention workflows. Collaborate with the account team to review Customers due for renewal and address Customers at risk of churn.
- Proactive Customer Engagement: Leverage existing deployment data to engage proactively with Customers. Aim to retain and grow Annual Recurring Revenue (ARR) by addressing Customers’ needs and opportunities and any pain points.
- Quotation And Pipeline Management: Issue quotations in a timely manner to support sales processes. Proceeding customer Modernisation conversations. Manage the sales pipeline effectively to ensure consistent and predictable revenue flow.
- Revenue Planning And Forecasting: Complete accurate revenue planning and forecasting to inform strategic decisions. Ensure forecasts are timely and reflect the current market and customer status.
- Channel Engagement: Engage with Channel teams to scale retention efforts through channel partnerships. Collaborate with channel partners to enhance retention motions and expand Customer reach.
- KPI Reporting And Market Analysis: Report on key performance indicators (KPIs) to track progress and identify areas for improvement. Analyse market opportunities and challenges to inform retention strategies and business decisions.
- IT Skills And Migrations: Demonstrate strong IT skills, particularly in managing migrations of existing Customers to our platform and Vision One. Ensure seamless transitions and integrations to enhance Customer experience and satisfaction.
By focusing on these key responsibilities, the Retention Manager will play a crucial role in maintaining and growing our Customer Install base, ensuring long‑term satisfaction and loyalty.
You Are: Strong in communication and negotiation skills, confidently taking ownership of your territory. Empathetic, with a positive attitude and a desire to help our customer reach their goals. Effective in managing your time and successfully managing your pipeline, as well as accurately forecasting revenue using our CRM tools. Capability to work within our high‑energy sales team environment and a desire to work collaboratively within the team for broader success. Interested in Cyber Security.
You Have: Fluency in English & Dutch. Experience in sales, ideally within a channel environment in the software or technology industries. Strong organizational and time management skills. Positive and professional communication skills, as well as excellent presentation skills. A college/university degree or equivalent work experience.
We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.
Retention Sales Manager, Dutch speaking employer: TrendAI
At TrendAI™, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where your contributions directly impact the future of AI security. Located in a vibrant tech hub, we offer competitive benefits and a chance to work alongside industry leaders, making your role as a Retention Sales Manager both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Sales Manager, Dutch speaking
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even through mutual contacts. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its products, especially the Vision One platform. Show us you’re genuinely interested and ready to dive into those modernization conversations!
✨Tip Number 3
Practice your pitch! Be ready to articulate how your skills can protect Gross Revenue Retention and drive ARR growth. We want to hear how you can make an impact right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the TrendAI team.
We think you need these skills to ace Retention Sales Manager, Dutch speaking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Retention Sales Manager role. Highlight your experience in sales, especially in managing customer relationships and driving revenue growth. We want to see how your skills align with our mission at TrendAI™.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about cyber security and how you can help protect what matters. Be sure to mention your fluency in Dutch and English, as it's key for this role.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you've successfully managed customer accounts and driven retention in previous roles. We love seeing quantifiable results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at TrendAI
✨Know Your Stuff
Before the interview, dive deep into TrendAI™ and its Vision One platform. Understand its features, benefits, and how it stands out in the market. This knowledge will help you articulate the platform's value during your discussions.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've successfully managed customer relationships and driven revenue growth in previous roles. Highlight your experience with retention strategies and how you've tackled customer churn in the past.
✨Be Proactive
Think about potential challenges customers might face when transitioning to the Vision One platform. Prepare solutions or strategies to address these issues, demonstrating your proactive approach to customer engagement and satisfaction.
✨Practice Your Pitch
Since communication is key for this role, practice presenting a mock sales pitch for the Vision One platform. Focus on clarity, confidence, and how you can tailor your message to different customer needs, showcasing your negotiation skills.
