Solutions Engineer

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

Responsibilities:

• Provide solutions to complex technical issues in the pre-sales capacity.
• Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Trend Micro software products.
• Channel feature requests to Product Management to enhance Trend Micro products with new features that address customer needs.
• Participate in alliance projects including building vendor and customer relationships.
• Participate in Trend Micro beta testing programs including internally testing products in alpha and beta phase.
• Must be able to provide software/network troubleshooting on complex technical issues.
• Maintain and expand working knowledge of current and beta (non-released) Trend Micro products.
• Assist in development of the Knowledge Base.
• Provide product trainings upon request.
• Share best practices with other SEs to enhance the quality and efficiency of the other members.
• Contribute to building the SE Readiness Program and develop Subject Matter Expertise in assigned products and solutions.
• Must be able to travel regionally (about 30-35%) and perform sales presentations, marketing and user group events, and emergency on-site support to customer locations.
• Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products in the pre-sales context.

Qualifications:

We are looking for a candidate with drive, enthusiasm, a strong work ethic, and a desire to learn and develop their career within cyber security! If you are early in your career path, but have great experience within Cyber Security as an architect, developer, network or systems engineer, or similar, but interested in growing and developing a career in Sales Engineering, then we would love to hear from you!

We are also taking applications from more experienced Sales Engineers or Security Specialists who have:

• 3+ years SE experience and/or professional services experience.
• 3+ years’ experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security).
• Experience working with multi-cloud environments such as AWS, Azure or GCP.
• 2+ years SOC or IR Experience an advantage.

Desirable Experience:

• Certified Ethical Hacker (CEH) Certification.
• CompTIA Security+ Certification.
• Certified Information System Security Professional (CISSP).
• Experience and understanding of Cloud architectures. AWS Certifications are preferred.
• Basic understanding of security incidents, network administration and management of security solutions including endpoint/server, web filtering, email filtering and IPS.
• Experience with Python, PowerShell, Bash.
• Ability to manage own time effectively is a requirement for success.
• Quick learner with desire to learn new tools and techniques.
• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.