At a Glance
- Tasks: Welcome members, manage bookings, and keep the club running smoothly.
- Company: Trenches Boxing Club, a vibrant community-focused boxing gym in Wandsworth.
- Benefits: Competitive pay, free membership, and growth opportunities with new Pilates studio.
- Other info: Flexible hours and a supportive environment for personal growth.
- Why this job: Be the friendly face of our community and help others achieve their fitness goals.
- Qualifications: Experience in customer service, organised, and a passion for fitness.
The predicted salary is between 25087 - 30661 £ per year.
Trenches Boxing Club is a boutique boxing gym in Wandsworth Town, London, built on real community. We welcome people of all backgrounds and levels, from first-timers to experienced boxers, through group classes, structured programmes and 1-to-1 coaching. More than a gym, Trenches is a place where members connect, train and grow. We're expanding by launching an on-site heated Pilates studio soon.
The Front of House is a part-time, on-site role in Wandsworth, London, with room to grow as we expand. You'll be the first face members see and the person who keeps the club running smoothly.
- You'll welcome members and visitors, check them in for classes, and give clear information about schedules and membership options.
- You'll answer phone, email and walk-in enquiries from new members and help them get booked in for their first session.
- You'll manage our booking system, handling bookings, payments, freezes and cancellations, and help keep the class timetable and instructor rota organised.
- You'll look after our community by making new members feel welcome and passing feedback to the coaching team.
- You'll also keep the reception and communal areas clean, stocked and ready.
Qualifications
- Experience in hospitality, boutique fitness, retail or another customer-facing role.
- Friendly and confident with people in person, by phone and by email.
- Organised, reliable and detail-focused, with the ability to manage bookings and admin independently.
- Comfortable using booking systems, email and spreadsheets.
- Able to handle complaints calmly and constructively.
- Available for flexible hours, including early mornings, evenings and weekends.
- Interest in boxing, fitness or sports communities is a plus.
What We Offer
- Competitive pay.
- Free membership.
- A role that grows with the business as we launch heated Pilates studio.
Front Of House in London employer: Trenches Boxing Club
Trenches Boxing Club is an exceptional employer that fosters a vibrant community atmosphere in Wandsworth, London. With competitive pay, free membership, and opportunities for personal growth as the club expands, employees are encouraged to thrive in a supportive environment that values connection and development. Join us to be part of a team that not only promotes fitness but also cultivates lasting relationships among members and staff alike.
