At a Glance
- Tasks: Welcome members, manage bookings, and keep the club running smoothly.
- Company: Trenches Boxing Club, a vibrant community-focused boxing gym in Wandsworth.
- Benefits: Competitive pay, free membership, and growth opportunities with new Pilates studio.
- Other info: Flexible hours and a supportive environment for personal growth.
- Why this job: Be the friendly face of our community and help others achieve their fitness goals.
- Qualifications: Experience in customer service, organised, and a passion for fitness.
The predicted salary is between 25087 - 30661 £ per year.
Trenches Boxing Club is a boutique boxing gym in Wandsworth Town, London, built on real community. We welcome people of all backgrounds and levels, from first-timers to experienced boxers, through group classes, structured programmes and 1-to-1 coaching. More than a gym, Trenches is a place where members connect, train and grow. We're expanding by launching an on-site heated Pilates studio soon.
The Front of House is a part-time, on-site role in Wandsworth, London, with room to grow as we expand. You'll be the first face members see and the person who keeps the club running smoothly.
- You'll welcome members and visitors, check them in for classes, and give clear information about schedules and membership options.
- You'll answer phone, email and walk-in enquiries from new members and help them get booked in for their first session.
- You'll manage our booking system, handling bookings, payments, freezes and cancellations, and help keep the class timetable and instructor rota organised.
- You'll look after our community by making new members feel welcome and passing feedback to the coaching team.
- You'll also keep the reception and communal areas clean, stocked and ready.
Qualifications
- Experience in hospitality, boutique fitness, retail or another customer-facing role.
- Friendly and confident with people in person, by phone and by email.
- Organised, reliable and detail-focused, with the ability to manage bookings and admin independently.
- Comfortable using booking systems, email and spreadsheets.
- Able to handle complaints calmly and constructively.
- Available for flexible hours, including early mornings, evenings and weekends.
- Interest in boxing, fitness or sports communities is a plus.
What We Offer
- Competitive pay.
- Free membership.
- A role that grows with the business as we launch heated Pilates studio.
Front Of House in London employer: Trenches Boxing Club
Trenches Boxing Club is an exceptional employer that fosters a vibrant community atmosphere in Wandsworth, London. With competitive pay, free membership, and opportunities for personal growth as the club expands, employees are encouraged to thrive in a supportive environment that values connection and development. Join us to be part of a team that not only promotes fitness but also cultivates lasting relationships among members and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Trenches Boxing Club and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front Of House in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Trenches Boxing Club that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Trenches Boxing Club.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Trenches Boxing Club get a sense of who you are beyond your experience!
How to prepare for a job interview at Trenches Boxing Club
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Trenches Boxing Club and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
