At a Glance
- Tasks: Support customer service operations and enhance relationships with key accounts.
- Company: Join Tremco CPG UK, a leader in sustainable building materials.
- Benefits: Competitive salary, performance bonuses, 25+ days holiday, and flexible perks.
- Other info: Be part of a diverse team committed to equal opportunities.
- Why this job: Make a real impact in customer service while driving continuous improvement.
- Qualifications: Experience in customer service and sales, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Tremco CPG UK manufactures high performance building materials to solve the complex challenges faced by today's construction industry.
With over 1,400 employees across Europe, we are committed to shaping a world where buildings and structures save energy, last longer and exceed sustainability benchmarks.
Following an internal move, we are looking for a passionate Senior Customer Service Advisor to join our Customer Service & Business Operations team.
You will have the opportunity to work closely with key customer accounts and support an enhanced customer service to deliver best in class whilst driving engagement and continuous improvement across our wider team.
Duties Include
- The Senior Advisor will support the Customer Service Team Leader and Customer Service Manager in the day to day operations and be an advocate for our One Team approach.
- Collaborate with the Sales team to develop relationships and best practices with Key Accounts, this will include involvement in monthly / quarterly reviews and support or lead on any agreed actions / improvements.
- Work with the senior team to drive engagement and continuous improvement within the team and our customer base
- Managing KPI's including; Order Capture, OTIF , Telephony
- Collaboration with key stakeholders such as; Sales, Transport and Warehouse, Supply Chain, Customer Resolutions, Credit Control, Technical Support and Marketing teams
- Taking calls and supporting Customers with any queries that they may have, this may include; Delivery information, Stock Availability, Pricing, POD requests, Technical queries.
- Able to assist customers with queries regarding product substitutions and how to navigate the online product catalogue.
Successful candidates will have the following
- Proven experience working within a Customer Service and Sales environment
- Computer literate with intermediate Microsoft Office skills
- Experience working with SAP, Salesforce, Zendesk and Twilio is preferrable but not essential
- Confident and polite telephone manner
- An inquisitive nature to support the Continuous Improvement ethos within the Customer Service team
Salary & Benefits
- A competitive annual salary.
- Lucrative performance-based bonus scheme.
- 25 days holiday entitlement (excluding bank holidays) increasing to 27 days holiday following length of service with the business.
- A range of attractive benefits (pension, life assurance, enhanced family friendly leave, flexible benefits and perkbox).
Become part of our team and shape the future of Tremco CPG UK!
The Company is committed to the principle of equal opportunities and is opposed to any form of unfair discrimination on the grounds of race, sex or marital status, disability, sexual orientation, gender identity, gender expression and sex characteristics', age, religion, or belief.
Candidates will be chosen on the basis of their ability and suitability for the role.
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Senior Customer Service Advisor in Wigan employer: Tremco CPG UK
Tremco CPG UK is an excellent employer that values its employees by fostering a positive and inclusive work culture in Hindley, Wigan. With a focus on employee growth and development, the company offers meaningful opportunities for professional advancement while providing comprehensive support in HR practices. The hybrid working model enhances work-life balance, making it an attractive place for those seeking rewarding employment in the HR field.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor in Wigan
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tremco CPG UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tremco CPG UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Advisor in Wigan
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tremco CPG UK:Your cover letter is your chance to shine! Tell us why you want to work at Tremco CPG UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tremco CPG UK!
How to prepare for a job interview at Tremco CPG UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
