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- Tasks: Manage supporter data and create engaging communications to enhance supporter experiences.
- Company: Join Treloar’s, a charity dedicated to empowering disabled young people.
- Benefits: Enjoy a supportive environment, training opportunities, and health benefits.
- Why this job: Make a real difference in young people's lives while developing your skills.
- Qualifications: Experience with databases, strong attention to detail, and a passion for our mission.
- Other info: Flexible working hours and a chance to be part of a vibrant community.
The predicted salary is between 23000 - 31000 £ per year.
Treloar’s is a charity that provides outstanding education, therapy and care to physically disabled young people, and empowers them to live more independent and fulfilling lives. Our work is only possible thanks to the incredible generosity and loyalty of our supporters.
We’re looking for a super organised Supporter Experience Officer to help deliver exceptional experiences for our supporters. You’ll have a passion for data and play an important role in ensuring the information we hold about our supporters is accurate and meaningful, enabling us to communicate in a personal and inspiring way. Working closely with the wider fundraising team, you’ll help develop creative and engaging supporter journeys and develop lasting relationships with the people who make our work possible.
What you’ll do:
- Manage supporter data for mailings, e-newsletters, and campaign messages
- Deliver personalised thank you messages and supporter communications, letting your creativity shine through
- Monitor patterns in our data and help engage lapsed supporters
- Develop supporter journeys using our CRM (Raiser’s Edge – full training will be provided)
- Help ensure every supporter feels valued and connected to Treloar’s mission
- Contribute to events and fundraising campaigns, occasionally outside office hours
Salary:
- £27,532 per annum (Term-time only contract — pro rata for part-time, based on 42 hours)
- £27,507 per annum (Full-year contract — pro rata for part-time, based on 36.5 hours)
We’re looking for someone who has:
- Experience of managing information using databases (CRM experience ideal)
- Excellent literacy and numeracy skills
- A good understanding of using Microsoft Office Suite
- Strong attention to detail and a passion for using data
- The ability to plan, prioritise, and manage a varied workload
- A friendly, collaborative, and proactive approach
- A genuine passion for Treloar’s mission and values
Why join us?
At Treloar’s, you’ll be part of a passionate team making a real difference in young people’s lives. You’ll enjoy:
- A supportive and inclusive working environment
- The chance to be part of a purpose-driven organisation with a real sense of community
- Excellent training & development opportunities
- Life insurance & Critical Illness Cover
- Group Personal Pension & Occupational Health schemes
- Health Cash Plan & Perkbox discount scheme
- Free wellbeing activities (e.g. gym/yoga/Pilates)
- Free parking & many other benefits
How to apply:
To apply, please complete our online application form, alternatively please call our Recruitment Team on 01420 547400, ext. 3574 to discuss further. Closing date: Monday 16th February at 12pm. Interview date: W/C 23rd February 2026.
Treloar Trust is committed to safeguarding children, young people and vulnerable adults. All successful candidates will be subject to a DBS Check along with other relevant employment checks.
Supporter Experience Officer in Alton employer: Treloar School and College
Contact Detail:
Treloar School and College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Experience Officer in Alton
✨Tip Number 1
Get to know the charity! Research Treloar’s mission and values so you can speak passionately about them during your interview. This shows you’re not just looking for any job, but that you genuinely care about making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Supporter Experience Officer role. It’s all about building those relationships!
✨Tip Number 3
Prepare for the interview by practising common questions related to data management and supporter engagement. Think of examples from your past experiences that highlight your skills and how they align with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Treloar’s and contributing to our amazing work.
We think you need these skills to ace Supporter Experience Officer in Alton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for Treloar’s mission shine through. We want to see how much you care about making a difference in the lives of young people. Share any relevant experiences that highlight your commitment to charity work!
Be Organised and Detailed: As a Supporter Experience Officer, attention to detail is key! Make sure your application is well-structured and free from errors. We appreciate clarity and organisation, so take the time to proofread and ensure everything is spot on.
Highlight Your Data Skills: Since this role involves managing supporter data, don’t forget to showcase your experience with databases and data management. If you’ve worked with CRMs before, let us know! We’re keen to see how you can contribute to our data-driven approach.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and ready to join our team!
How to prepare for a job interview at Treloar School and College
✨Know Your Data
Since the role involves managing supporter data, make sure you brush up on your CRM skills. Familiarise yourself with Raiser’s Edge if you can, and be ready to discuss how you've used data in previous roles to enhance supporter experiences.
✨Show Your Passion
Treloar’s is all about making a difference in young people's lives. Be prepared to share why you’re passionate about their mission and how your values align with theirs. A genuine connection to the cause can really set you apart.
✨Be Creative
The job requires delivering personalised communications, so think of some creative ideas you could bring to the table. Whether it’s unique thank you messages or engaging supporter journeys, showcasing your creativity will impress the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team, the role, and Treloar’s future plans. This shows your interest and helps you gauge if it’s the right fit for you too.
