At a Glance
- Tasks: Lead daily operations, manage teams, and ensure top-notch service delivery.
- Company: Join a forward-thinking organisation committed to excellence in operational management.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on employee wellbeing and career development.
- Why this job: Make a real impact by enhancing operational efficiency and customer satisfaction.
- Qualifications: Strong leadership skills and experience in operational management.
The predicted salary is between 40000 - 50000 € per year.
Primary lead in all areas of operational day to day management, providing strong leadership to enforcement teams; and line management of operational management team and ANPR review team. Accountable for the service delivery and proactive risk mitigation to ensure compliance with performance standards, SLAs, and KPIs.
Management of the infrastructure and resources necessary for contract operations, including IT equipment, vehicle fleet, office supplies, and uniforms. Lead in effective cost controls for consumables, payroll, and fleet management, and oversee Health and Safety protocols within the office and for the deployed workforce on patrol.
Key Responsibilities and Accountabilities
- Accountable for the operational service delivery of the enforcement contract, ensuring compliance with required performance standards, SLAs, and KPIs; including regular reporting on key performance indicators, taking corrective actions where necessary to meet or exceed targets.
- Primary lead in management of day-to-day operational areas, including overseeing enforcement teams’ performance and our contractual obligations in line with our agreed terms and goals.
- Working closely with Customer Success Director to proactively identify opportunities to improve our operational delivery, making suggestions for process change, as appropriate.
- Responsible for identifying potential risks to our delivery or standards of operation, creating appropriate processes to mitigate this and implementing measures to ensure continuity of service.
- Point of contact for our Client and Customers, delivering a positive experience and excellent customer service delivery on behalf of Oxford County Borough; ensuring we are seen as a trusted and capable partner in management of parking enforcements.
- Undertake a regular inspection of necessary tools, equipment and uniform standards to ensure high standards of support available to enable enforcement teams to perform their roles efficiently, including control and maintenance of vehicle costs, ensuring optimal performance and cost efficiency for the fleet.
- Line management of operational management and ANPR review teams; setting objectives, managing performance, attendance and full employee lifecycle processes; setting an example of leadership and respect to foster a positive and successful working environment.
- Working in collaboration with colleagues across the business to embed our company culture and values, leading by example and addressing any behaviours or conduct which are counterculture.
- Primary lead on the effective management of all contractual operational infrastructure, including IT equipment, vehicle fleet, office equipment, uniforms, and consumables, ensuring cost-effective controls for these resources and monitoring contract spend to maintain financial efficiency.
- Accountable for the health and safety controls for the office and deployed workforce, ensuring a safe and compliant working environment in accordance with regulations, company and council policies.
- Point of contact for management of general customer contact, including written correspondence, inquiries and complaints. Taking steps to resolving these within a timely, professional and respectful manner, aiming for a high level of client satisfaction.
- Responsible for overall employee wellbeing, using results from our Peakon survey; employee feedback and comments to inform opportunities to improve our employee experience and motivation.
- Act as a deputy for Customer Success Manager, providing exceptional care and service in the overall delivery of our contractual operational requirements.
- Accountable for identifying and supporting the development of new business opportunities within the contract, contributing to the growth and success of the service.
Operations Support Manager in Reading employer: Trellint
As an Operations Support Manager at our company, you will thrive in a dynamic work environment that prioritises employee wellbeing and professional growth. We offer competitive benefits, a strong commitment to health and safety, and a collaborative culture that encourages innovation and excellence in service delivery. Join us in Oxford County Borough, where your leadership will directly impact our operational success and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Operations Support Manager in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Support Manager role. Highlight your experience in operational management, leadership, and compliance with performance standards. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams and improved operational delivery in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you identified risks and implemented solutions. We love candidates who can think on their feet and proactively improve processes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Trellint
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of operational management. Familiarise yourself with key performance indicators (KPIs), service level agreements (SLAs), and risk mitigation strategies. This will not only show your expertise but also demonstrate your commitment to understanding the role.
✨Showcase Leadership Skills
As an Operations Support Manager, strong leadership is crucial. Prepare examples from your past experiences where you successfully led teams or managed projects. Highlight how you fostered a positive working environment and addressed challenges effectively.
✨Be Ready to Discuss Cost Control Strategies
Cost management is a key responsibility in this role. Think about specific instances where you've implemented cost-saving measures or improved resource efficiency. Be prepared to discuss these strategies and their outcomes during the interview.
✨Demonstrate Customer-Centric Thinking
Since you'll be the point of contact for clients and customers, it's essential to showcase your customer service skills. Prepare to discuss how you've handled inquiries or complaints in the past, ensuring a positive experience for all parties involved.
