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- Tasks: Lead and support a team of Supervisors and Civil Enforcement Officers for top-notch service delivery.
- Company: Join a forward-thinking organisation focused on compliance and customer satisfaction.
- Benefits: Full-time role with competitive pay, career growth, and a supportive work culture.
- Other info: Opportunity to drive operational improvements and collaborate on exciting projects.
- Why this job: Make a real difference in community enforcement while developing your leadership skills.
- Qualifications: Experience in management and a passion for fostering inclusive team environments.
The predicted salary is between 36000 - 60000 £ per year.
Manage, develop, and support Supervisors in managing Civil Enforcement Officers (CEOs), ensuring the consistent delivery of a professional, compliant, and customer‑focused enforcement service. Oversee service‑wide performance monitoring and operational reporting, working closely with the Operational Support Manager to ensure effective, efficient, and high‑quality enforcement operations. Manage and develop team members, fostering a positive, inclusive, and performance‑driven culture while overseeing day‑to‑day operational and administrative responsibilities.
Provide timely support and guidance to Supervisors, enabling confident and professional team management. Work closely with the Operational Support Manager to oversee day‑to‑day operations for a consistent, high‑quality enforcement service that is compliant, customer‑focused, and efficient. Monitor service and team performance, using data and insights to identify trends, celebrate successes, and address areas for improvement. Ensure quality, accuracy, and consistency across all enforcement activities, including operational checks, coaching, and compliance standards. Maintain accurate and timely operational records, reports, and performance information to support compliance and audit records.
Work closely with the Operational Support Manager to oversee resourcing and staff scheduling, ensuring appropriate coverage and effective deployment across all shifts. Identify operational risks or issues early, escalating or making recommendations to address them as appropriate. Monitor statutory, contractual, and organisational requirements, ensuring full compliance with relevant legislation and policies. Support team development and embed a positive, inclusive, and performance‑driven culture through effective coaching, development, and support for Supervisors and CEOs.
Collaborate with the Operational Support Manager to support recruitment, onboarding, and ongoing training, ensuring teams have the skills and confidence to succeed. Act as a point of contact for escalated issues such as complaints, incidents, and sensitive enquiries, handling them professionally and escalating as required. Contribute to continuous improvement by supporting service enhancements, technology changes, and operational development initiatives. Deputise for the Operational Support Manager when required.
Enforcement Manager in Oxford employer: Trellint
Contact Detail:
Trellint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Enforcement Manager role.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience managing teams and operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Enforcement Manager in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enforcement Manager role. Highlight your experience in managing teams and delivering customer-focused services, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills: We want to see how you've developed and supported teams in the past. Share specific examples of how you've fostered a positive culture and improved performance, as this is key to the role.
Be Data-Driven: Since monitoring performance is a big part of the job, include any experience you have with using data to drive decisions. This could be anything from tracking team performance to identifying trends that led to improvements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Trellint
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Enforcement Manager. Familiarise yourself with how to manage and support Supervisors and Civil Enforcement Officers, as well as the importance of compliance and customer focus in enforcement services.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams and fostering a positive culture. Think of specific examples where you've successfully developed team members or improved performance, as this will demonstrate your capability to lead effectively.
✨Data-Driven Decision Making
Since monitoring performance is key in this role, come ready to talk about how you've used data to identify trends and improve operations in previous positions. Highlight any tools or methods you've employed to ensure quality and compliance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding escalated issues or operational risks. Prepare scenarios from your past experiences where you handled complaints or sensitive enquiries professionally, showcasing your ability to remain calm under pressure.