At a Glance
- Tasks: Be the go-to person for customer inquiries and manage orders with precision.
- Company: Join Trelleborg, a leader in aerospace sealing innovation.
- Benefits: Enjoy a competitive salary, bonus scheme, and flexible holidays.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real impact while delivering exceptional customer service in a dynamic environment.
- Qualifications: A/NHD level education preferred; customer service experience is a plus.
The predicted salary is between 30000 - 32000 £ per year.
Sista ansökningsdag
Plats
- GBR - Cadley Hill
- Why Join Trelleborg Sealing Solutions
At Trelleborg Cadley Hill, you'll be part of a global engineering group at the forefront of aerospace sealing innovation, working in a dynamic environment that blends materials expertise with world-class manufacturing.
You'll have the freedom to make a tangible impact - improving performance, developing people, and shaping the long-term success of a site that supplies some of the world's most advanced aircraft platforms.
About The Job
We are seeking a customer-focused and highly organised professional to cover maternity leave and act as the primary point of contact for customers regarding orders, lead times, and product availability.
In this role, you will build strong customer relationships through regular communication via phone, Teams, and email, providing timely updates on orders, inventory, pricing, and delivery schedules.
You will be responsible for managing the end-to-end order process, including contract review, order entry, stock verification, and ensuring products are delivered on time and in line with customer expectations.
The role also requires monitoring order compliance with pricing and minimum quantity requirements, while ensuring adherence to Export Control regulations and company policies.
This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Core Days
Working Core Days which consist of a flexi start time of 07:45 - 08:15, finishing at 16:30 - 17:15 (dependent on start time) Monday to Thursday. Then, Friday 8am - 12:30 half day.
Responsibilities Will Include
- Serve as the main contact for customer inquiries related to orders and lead times via phone, teams, and email.
- Conduct regular calls with customers to provide order updates, discuss lead times, and address any concerns.
- Build and maintain strong customer relationships while delivering professional service.
- Provide accurate and timely updates on orders, inventory, and pricing.
- Manage customer orders, including contract review, order entry, stock checks, and ensuring on-time delivery.
- Monitor new orders for minimum quantity and pricing compliance.
- Collaborate with internal teams, including Supply Chain, Customer Service, Quality, Dispatch, and Production, to resolve order-related issues.
- Support Export Control requirements and ensure compliance with company policies.
Education And Experience
- Educated to A/NHD level or equivalent.
- Prior customer service experience preferred but not essential.
- Competences
- Strong communication and relationship-building skills
- Proficiency in Excel, with some MRP experience as a minimum
- Highly organized with strong attention to detail and accuracy.
- Analytical mindset with strong problem-solving and decision-making abilities.
- Customer-focused with a positive and professional attitude.
- Comfortable handling customer calls and providing real-time updates on orders.
- Key Interfaces and Stakeholders
- Excellent communication skills
- The ability to liaise and communicate effectively with all levels within the company and external organisations
- Peers
- Company employees Supervisor/Manager
- Behavioral Characteristics
- Excellent Communication Skills - Able to communicate clearly and professionally with customers via phone, email, Teams, and in person.
- Customer-Focused - Committed to providing outstanding service and building strong customer relationships.
- Organised and Detail-Oriented - Accurately manages orders, documentation, and customer information while maintaining attention to detail.
- Strong Problem-Solving Skills - Able to identify issues, investigate solutions, and resolve customer queries efficiently.
- Time Management - Effectively prioritises workloads and manages multiple tasks in a fast-paced environment.
In addition to a competitive salary, you will also benefit from
- Inclusion in company bonus scheme.
- Early finish on a Friday Employee assistance program including online GP, Mental Health support, Physiotherapy etc.
Group life assurance.
- Employee referral program (up to £1000 per referred shop floor candidate)
- Holiday flexibility along with Christmas shut down
- Application Process
- Closing date for all applications and CVs - 21st August 2026
Applications will be considered, and potential candidates will be invited to interview.
Results of interviews will be communicated by email within one week.
Join us in sealing the future - one innovation at a time.
#J-18808-Ljbffr
Customer Service - Maternity Cover in Preston employer: Trelleborg Sealing Solutions
Trelleborg Medical Solutions is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Project Managers looking to make a significant impact in the medical device and biopharmaceutical sectors. Located in Leicester, employees benefit from a supportive environment that prioritises professional growth, offering opportunities to lead transformative ERP projects while working alongside industry leaders. With a commitment to quality and compliance, Trelleborg empowers its team members to drive operational excellence and contribute to solutions that enhance patient quality of life.
Contact Details:
Trelleborg Sealing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Maternity Cover in Preston
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Trelleborg Sealing Solutions.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Trelleborg Sealing Solutions. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service - Maternity Cover in Preston
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Trelleborg Sealing Solutions.
How to prepare for a job interview at Trelleborg Sealing Solutions
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Trelleborg Sealing Solutions's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Trelleborg Sealing Solutions offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
