At a Glance
- Tasks: Be the go-to person for customer inquiries and manage orders with precision.
- Company: Join Trelleborg, a leader in aerospace sealing innovation.
- Benefits: Enjoy competitive pay, bonuses, early Friday finishes, and health support.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Make a real impact while building strong customer relationships in a dynamic environment.
- Qualifications: A/NHD level education preferred; customer service experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
- Sista ansökningsdag
- 2026-08-21
Plats
- GBR - Cadley Hill
- Why Join Trelleborg Sealing Solutions
At Trelleborg Cadley Hill, you’ll be part of a global engineering group at the forefront of aerospace sealing innovation , working in a dynamic environment that blends materials expertise with world‑class manufacturing.
You’ll have the freedom to make a tangible impact — improving performance, developing people, and shaping the long‑term success of a site that supplies some of the world’s most advanced aircraft platforms.
About The Job
We are seeking a customer‑focused and highly organised professional to act as the primary point of contact for customers regarding orders, lead times, and product availability.
In this role, you will build strong customer relationships through regular communication via phone, Teams, and email, providing timely updates on orders, inventory, pricing, and delivery schedules.
You will be responsible for managing the end‑to‑end order process, including contract review, order entry, stock verification, and ensuring products are delivered on time and in line with customer expectations.
The role also requires monitoring order compliance with pricing and minimum quantity requirements, while ensuring adherence to Export Control regulations and company policies.
This is an excellent opportunity for someone who thrives in a fast‑paced environment and is passionate about delivering exceptional customer service.
Working
Core Days which consist of a flexi start time of 07:45 - 08:15, finishing at 16:30 - 17:15 (dependent on start time) Monday to Thursday. Then, Friday 8am - 12:30 half day.
Responsibilities Will Include
- Serve as the main contact for customer inquiries related to orders and lead times via phone, teams, and email.
- Conduct regular calls with customers to provide order updates, discuss lead times, and address any concerns.
- Build and maintain strong customer relationships while delivering professional service.
- Provide accurate and timely updates on orders, inventory, and pricing.
- Manage customer orders, including contract review, order entry, stock checks, and ensuring on‑time delivery.
- Monitor new orders for minimum quantity and pricing compliance.
- Collaborate with internal teams, including Supply Chain, Customer Service, Quality, Dispatch, and Production, to resolve order‑related issues.
- Support Export Control requirements and ensure compliance with company policies.
Education And Experience
- Educated to A/NHD level or equivalent.
- Prior customer service experience preferred but not essential
- Competences
- Strong communication and relationship‑building skills
- Proficiency in Excel, with some MRP experience as a minimum
- Highly organized with strong attention to detail and accuracy.
- Analytical mindset with strong problem‑solving and decision‑making abilities.
- Customer‑focused with a positive and professional attitude.
- Comfortable handling customer calls and providing real‑time updates on orders.
- Key Interfaces and Stakeholders
- Excellent communication skills
- The ability to liaise and communicate effectively with all levels within the company and external organisations
- Peers
- Company employees
- Supervisor/Manager
- Behavioral Characteristics
- Excellent Communication Skills – Able to communicate clearly and professionally with customers via phone, email, Teams, and in person.
- Customer‑Focused – Committed to providing outstanding service and building strong customer relationships.
- Organised and Detail‑Oriented – Accurately manages orders, documentation, and customer information while maintaining attention to detail.
- Strong Problem‑Solving Skills – Able to identify issues, investigate solutions, and resolve customer queries efficiently.
- Time Management – Effectively prioritises workloads and manages multiple tasks in a fast‑paced environment.
In addition to a competitive salary, you will also benefit from
- Inclusion in company bonus scheme.
- Early finish on a Friday Employee assistance program including online GP, Mental Health support, Physiotherapy etc.
Group life assurance.
- Employee referral program (up to £1000 per referred shop floor candidate)
- Holiday flexibility along with Christmas shut down
- Application Process
- Closing date for all applications and CVs – 21st August 2026
Applications will be considered, and potential candidates will be invited to interview.
Results of interviews will be communicated by email within one week.
Join us in sealing the future — one innovation at a time.
#J-18808-Ljbffr
Customer Service in Preston employer: Trelleborg Sealing Solutions
Trelleborg Medical Solutions is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Project Managers looking to make a significant impact in the medical device and biopharmaceutical sectors. Located in Leicester, employees benefit from a supportive environment that prioritises professional growth, offering opportunities to lead transformative ERP projects while working alongside industry leaders. With a commitment to quality and compliance, Trelleborg empowers its team members to drive operational excellence and contribute to solutions that enhance patient quality of life.
Contact Details:
Trelleborg Sealing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trelleborg Sealing Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trelleborg Sealing Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trelleborg Sealing Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Trelleborg Sealing Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trelleborg Sealing Solutions!
How to prepare for a job interview at Trelleborg Sealing Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
