At a Glance
- Tasks: Be the go-to person for customers, handling orders and ensuring top-notch support.
- Company: Join Trelleborg, a global leader in engineered polymer solutions.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Dynamic team environment with opportunities for personal development.
- Why this job: Shape the industry while helping customers and the environment.
- Qualifications: Commercial training or equivalent experience in customer service.
The predicted salary is between 25000 - 35000 € per year.
Do you want to make a lasting difference for our customers and the environment? Start shaping industry from the inside. Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. Our people are Shaping Industry from the Inside. Why don’t you join us?
About The Job
Customer Service is responsible for ensuring that customers receive optimum support within the scope of its activities. Main responsibilities include order handling and operational planning.
Tasks And Responsibilities
- Act as the customer’s point of contact for all order related topics
- Customer creation and amendment
- Customer order management including basic contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
- Comply with minimum order and line values, as well as profitability expectations
- Ensure the ability to deliver through planning activities
- Monitor sales KPIs and define measures for their fulfilment
- Manage all required account specific data in ERP (e.g. Incoterms, payment terms)
- Communicate and coordinate customer order related requirements throughout the supply chain (SCM, Manufacturing, ServicePLUS and others)
- Request legal and customer required certificates
- Process customer commercial complaints
- Work in collaboration with the team to guarantee customer satisfaction
- Support preparation of and participate in customer visits, in case necessary
- Optional – Quoting and Opportunity Management for Housed Accounts
- Further tasks according to the RACI Matrix and sales processes in IMS
About The Ideal Candidate
- Commercial training, technical school degree or equivalent
- Experience in commercial activities
- Knowledge about core tools, processes & norms in Automotive industry like IATF 16949 standard (Automotive Area)
Customer Service employer: Trelleborg Sealing Solutions
At Trelleborg, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in Solihull, our team enjoys a supportive environment with ample opportunities for professional growth and development, all while making a meaningful impact on our customers and the environment. Join us to be part of a forward-thinking company that values your contributions and empowers you to shape the future of the industry.
Contact Detail:
Trelleborg Sealing Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their products and how they impact customers. This will help you show that you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your communication skills! As a Customer Service professional, being able to articulate your thoughts clearly is key. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and shaping the industry from the inside.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service role. Highlight your relevant experience and skills that match the job description, especially in order handling and customer management.
Showcase Your Communication Skills:Since you'll be the point of contact for customers, it's crucial to demonstrate your communication abilities. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Your Problem-Solving Abilities:Customer service often involves resolving issues. Share examples in your application where you've successfully handled complaints or challenges, showing that you're proactive and solution-oriented.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trelleborg Sealing Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Trelleborg and its role in the polymer solutions industry. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Master the Job Description
Familiarise yourself with the responsibilities listed in the job description. Be ready to discuss how your previous experiences align with tasks like order management and customer communication. Prepare specific examples that demonstrate your skills in these areas.
✨Prepare for Customer Scenarios
Since the role involves direct customer interaction, think of potential scenarios you might face. Practice how you would handle customer complaints or manage order-related queries. This will showcase your problem-solving skills and ability to maintain customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about team dynamics, customer service strategies, or how success is measured in the role. This shows that you’re not just interested in the job, but also in contributing to the company's success.
