At a Glance
- Tasks: Support customers by managing orders and ensuring satisfaction throughout the supply chain.
- Company: Join Trelleborg, a leader in engineered polymer solutions shaping industries worldwide.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Collaborative team culture focused on innovation and customer satisfaction.
- Why this job: Make a real difference for customers and the environment while developing your skills.
- Qualifications: Commercial training or equivalent experience in customer service and knowledge of automotive standards.
The predicted salary is between 25000 - 32000 € per year.
Do you want to make a lasting difference for our customers and the environment? Start shaping industry from the inside.
Who are we? Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. Our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
About the Job: Customer Service is responsible for ensuring that customers receive optimum support within the scope of its activities. Main responsibilities include order handling and operational planning.
Tasks and Responsibilities:
- Act as the customer’s point of contact for all order related topics
- Customer creation and amendment
- Customer order management including basic contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
- Comply with minimum order and line values, as well as profitability expectations
- Ensure the ability to deliver through planning activities
- Monitor sales KPIs and define measures for their fulfilment
- Manage all required account specific data in ERP (e.g. Incoterms, payment terms)
- Communicate and coordinate customer order related requirements throughout the supply chain (SCM, Manufacturing, ServicePLUS and others)
- Request legal and customer required certificates
- Process customer commercial complaints
- Work in collaboration with the team to guarantee customer satisfaction
- Support preparation of and participate in customer visits, in case necessary
- Optional – Quoting and Opportunity Management for Housed Accounts
- Further tasks according to the RACI Matrix and sales processes in IMS
About the Ideal Candidate:
- Commercial training, technical school degree or equivalent
- Experience in commercial activities
- Knowledge about core tools, processes & norms in Automotive industry like IATF 16949 standard (Automotive Area)
Customer Service in Solihull employer: Trelleborg Group
At Trelleborg, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our customer service team plays a crucial role in ensuring customer satisfaction while working in a supportive environment that fosters professional growth and development. With a commitment to sustainability and a culture that encourages teamwork, Trelleborg offers unique opportunities for employees to make a meaningful impact in both their careers and the world around them.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Solihull
✨Tip Number 1
Get to know the company inside out! Research Trelleborg's values, products, and recent projects. This way, when you get that interview, you can show how your skills align with their mission of shaping industry from the inside.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and questions. Think about how you would handle order management or customer complaints, and be ready to share your experiences during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Trelleborg team and making a difference for customers and the environment.
We think you need these skills to ace Customer Service in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service role. Highlight any relevant experience you have in order management and customer support, as well as your understanding of the automotive industry. We want to see how your skills can help us shape industry from the inside!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can make a difference for our customers and the environment. Be sure to mention any specific experiences that relate to the tasks and responsibilities outlined in the job description.
Showcase Your Communication Skills:As a Customer Service representative, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past interactions with customers, we want to see that you can be the point of contact our customers need.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team at Trelleborg!
How to prepare for a job interview at Trelleborg Group
✨Know the Company Inside Out
Before your interview, take some time to research Trelleborg and its role in the polymer solutions industry. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Master the Job Description
Familiarise yourself with the responsibilities listed in the job description. Be ready to discuss how your previous experiences align with tasks like order management and customer communication. Prepare specific examples that demonstrate your skills in these areas.
✨Showcase Your Customer Service Skills
Since the role focuses on customer support, think of scenarios where you've successfully handled customer inquiries or complaints. Highlight your problem-solving abilities and how you ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the customer service role. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.
