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For Companies At a Glance
- Tasks: Ensure customer satisfaction through communication, order processing, and issue resolution.
- Company: Join Trelleborg, a global leader in innovative polymer solutions.
- Benefits: Competitive pay, generous leave, and growth opportunities in a supportive environment.
- Why this job: Make a real impact by helping customers and shaping industry from the inside.
- Qualifications: High school diploma and previous customer service experience preferred.
- Other info: Diverse workplace with a focus on training and development.
The predicted salary is between 28800 - 43200 £ per year.
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. By specializing in polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate performance and drive business forward. Our people are shaping industry from the inside. Do you want to make a lasting difference for our customers and the environment? Start shaping industry from the inside.
Who Are We
Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of three business areas within the Trelleborg Group, with a total of about 6,200 employees around the world.
About The Job
As a Customer Service Representative you will play a pivotal role in ensuring customer satisfaction through effective communication, order processing, and issue resolution. This position requires a customer‑centric approach, technical understanding of manufacturing processes, and a commitment to delivering service excellence in a timely and professional manner.
- Order Processing: Efficiently process and manage customer orders.
- Customer Communication: Serve as the primary point of contact for customers, addressing inquiries, providing product information, and helping in a professional manner.
- Issue Resolution: Resolve customer concerns, complaints, and discrepancies promptly, collaborating with internal teams for effective solutions.
- Quotation and Pricing: Generate accurate and timely price quotations, considering production costs, pricing policies, and customer agreements.
- Order Tracking: Monitor and track the status of customer orders, keeping clients informed of any changes, delays, or issues that may impact delivery schedules.
- Product Knowledge: Stay well-informed about the company's product offerings, specifications, and updates to effectively communicate with customers.
- Cross‑functional Collaboration: Collaborate with various internal departments to ensure seamless coordination and meet customer expectations.
- Customer Feedback Analysis: Gather and analyze customer feedback to identify areas for improvement and contribute to enhancements.
- Compliance: Ensure adherence to industry regulations, company policies, and quality standards.
- Continuous Improvement: Proactively identify opportunities for process optimization, cost efficiencies, and improved service delivery.
- Training and Development: Participate in training programs to enhance product knowledge and customer service skills, contributing to continuous development.
- Timely Reporting: Provide regular and ad‑hoc reports on customer service metrics.
- Other Duties: Carry out any other reasonable tasks as requested to support business objectives.
What You Bring
- High school diploma or equivalent. Some positions may require an associate or bachelor’s degree, especially if specialized technical knowledge is needed.
- Previous experience in customer service roles, preferably in a manufacturing or industrial setting.
- Comfort working in an office environment that may involve out‑of‑hours work to accommodate time‑zone variations when needed.
What We Offer
- A responsible and results‑oriented task in an internationally active industrial company.
- We provide an encouraging environment offering growth within the company while investing in your training/education.
- Family and congenial working atmosphere with modern equipment.
- Attractive competitive compensation package.
- Generous annual leave.
Application process
Are you the person we’re looking for? Apply now and become part of our team in Hawarden. Don’t delay, send us your application to explore a career at Trelleborg. Trelleborg is an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground‑breaking technologies is one of our key assets and our people make it happen. We encourage applications from people of all nationalities, religions, genders, sexual identities, different ages and people with disabilities. At Trelleborg our people are shaping industry from the inside.
Customer Service Representative in Hawarden employer: Trelleborg Group
Contact Detail:
Trelleborg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Hawarden
✨Tip Number 1
Get to know Trelleborg inside out! Research their products and services so you can chat confidently about how you can contribute to their customer service excellence. This shows you're genuinely interested and ready to make a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to handle inquiries and resolve issues like a pro. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a customer complaint into a positive outcome. This will help you stand out during interviews.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Trelleborg team and shaping the industry from the inside.
We think you need these skills to ace Customer Service Representative in Hawarden
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you're a great fit for the role of Customer Service Representative.
Tailor Your Application: Make sure to customise your application to align with our job description. Mention relevant skills and experiences that relate directly to order processing, issue resolution, and customer communication. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Trelleborg Group
✨Know Your Stuff
Make sure you’re well-versed in Trelleborg's product offerings and the basics of polymer engineering. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only helps you provide relevant answers but also demonstrates your customer-centric approach, which is crucial for a Customer Service Representative.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Highlight your ability to collaborate with internal teams to find effective solutions, as this is key to the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows your enthusiasm for the position and helps you determine if Trelleborg is the right fit for you.