At a Glance
- Tasks: Lead the service experience, ensuring customers feel valued and supported.
- Company: Join Trek, a vibrant company passionate about cycling and customer care.
- Benefits: Enjoy 25 days leave, discounts, health perks, and flexible working.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Empower your team and make a real difference in customers' lives.
- Qualifications: 3+ years in bicycle service with strong leadership and communication skills.
The predicted salary is between 38700 - 47300 £ per year.
A bit about us
Tre K is an awesome place to work, with amazing benefits for all employees.
We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.
When you're on our team, you're supported, encouraged to learn and grow, and given plenty of opportunities to do so.
We invest in each other's success and grow together as a team.
We're proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity-because fairness and inclusion matter to us.
Job Description
We are currently recruiting for: Position: Service Lead
Location: Edinburgh
Job Type: Full Time
What you'll do
As a Service Lead, you'll play an essential role in shaping the service experience at your shop.
You'll be the main point of contact for customers needing support, bringing warmth, clarity, and confidence to each interaction.
You'll ensure that every customer feels listened to, cared for, and guided toward the right service at the right time.
You’ll integrate sales and service by leading your team with empathy and accountability, making sure Trek's signature hospitality shines through every step of the customer journey.
You'll keep service orders organised, maintain a clean and efficient workspace, and ensure that bikes are built and delivered with care and accuracy.
As the operational lead for your store's Service Centre, you'll make thoughtful decisions around workflow, staffing, and performance metrics.
Your leadership will help create a smooth, positive environment for both your team and your customers.
This role is perfect for someone who enjoys leading with kindness and clarity, who brings high energy to their work, and who loves finding ways to support their team's success.
You'll have the opportunity to empower others, improve processes, and help your shop grow.
- What you’ll bring to the team
- A warm and confident communication style, with a commitment to delivering a wonderful customer experience
- Strong leadership skills-the ability to motivate, uplift, and guide your team
- Great planning and organisational abilities, with comfort managing workflow and adapting quickly when things change
- 3+ years of bicycle service centre experience
- A proactive, supportive attitude and a passion for helping both customers and colleagues thrive
Benefits at Trek
- 25 days annual leave per year, plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance program and counselling services
- 24/7 virtual GP services
- Healthcare cashback scheme
- Gym membership discounts and discounts on other health and wellbeing brands
- Annual paid time off for charity work
- Death in service benefit
- Cycle to work scheme
- Salary Sacrifice EV vehicle scheme
- Enhanced Family Friendly policies
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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Service Lead employer: trekbikes
At TreK, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Edinburgh. Our commitment to employee growth is evident through our extensive benefits, including flexible working opportunities, enhanced family-friendly policies, and a supportive environment that encourages learning and collaboration. Join us to be part of a team that values equity, inclusivity, and the joy of getting more people on bikes.
