At a Glance
- Tasks: Coordinate retail marketing and provide top-notch customer service for Trek's network.
- Company: Join Trek, a passionate team dedicated to getting more people on bikes.
- Benefits: Enjoy 25 days leave, discounts, health perks, and flexible working options.
- Other info: Opportunity for growth in a supportive, inclusive environment.
- Why this job: Combine your love for cycling with marketing and customer care in a dynamic role.
- Qualifications: Fluent in Slovenian and English, with experience in marketing or customer service.
The predicted salary is between 30000 - 40000 £ per year.
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us. Together, we’ll achieve great things. Ready to start your journey with us?
The Role
Position: Retail Marketing & Customer Care Coordinator
Location: Milton Keynes, UK (hybrid working approach)
Department: Marketing & Customer Care
Type: Full time, Permanent
Are you fluent in Slovenian and English? Do you enjoy working with customers, organising marketing activities, or creating great brand experiences? If you’re passionate about delivering excellent service - or cycling - this could be a great opportunity to join Trek.
Position Summary
The Retail Marketing & Customer Care Coordinator is the first point of contact on all things marketing & customer service for Trek’s network of independent retailers and distributors across Slovenia, Croatia, the Baltics, and selected CEE distributor markets. This is a varied, hands-on role that combines retail marketing coordination with customer service support for your territory, within the wider UK+ subsidiary business. You’ll help bring Trek’s marketing to life in stores (including campaign rollout, asset delivery and instore materials) while also supporting retailers and the sales team with day‑to‑day customer service needs. The role suits someone who is organised, proactive, and comfortable juggling multiple tasks. You’ll work closely with Trek retailers, distributors, territory managers, and central marketing and customer care teams.
Position Responsibilities
- Retail Marketing – Coordination and delivery of retail marketing activities, campaign rollouts, asset delivery and in-store materials across your territory, including but not limited to:
- Act as the main point of contact for retail marketing queries from retailers, distributors, and internal stakeholders
- Regularly meet with your retailers and distributors (online or in person) to build relationships and drive improvement in their marketing activities
- Work with retailers and distributors to create Trek marketing plans and identify collaborative opportunities aligned with brand guidelines, ROI and business priorities
- Coordinate in‑store materials such as POS, digital assets, promotional items, and branding
- Support the delivery of Trek’s global training programme (Trek U), including communications, engagement, troubleshooting, and reporting
- Coordinate and deliver retail campaigns and product launches for retailer promotion, tracking success against agreed KPI’s
- Quarterly marketing reviews for key accounts and distributors, maintaining focus on sales-driving activities
- Create, proof, and distribute retailer‑facing resources and communications including emails and articles
- Help activate local ambassador and community marketing initiatives in partnership with retailer network
- Regularly analyse and report on retail marketing results, impact and plans to a variety of stakeholders
- Provide B2B Marketing & general administrative support to the wider Marketing department as needed
- Customer Care – provide best-in-class customer service to your network of independent retailers and distributors in your territory including but not limited to:
- Account management for retailers in your market – Placing and maintaining orders, making sure their orders get where they need to be when they need to be there, & coming in clutch when the time calls
- Work closely with your territory manager to support sales targets and growth for your accounts, working towards monthly and annual goals
- Handle warranty claims for your territory aiming to have a solution in place within 48 hours
- Taking ownership of queries from start to finish, ensuring timely and effective resolution
- Build relationships with teams across the business to ensure products and services are delivered smoothly
- Accurately recording customer enquiries, feedback, and actions taken
About You
- Essential
- Fluent written and spoken Slovenian and English
- Experience in a process or system driven role
- Experience in retail marketing/marketing communications and/or customer service/account support
- Strong working knowledge of Microsoft Office
- Confident communicator with a customer‑first mindset
- Highly organised with good time‑management and attention to detail
- Able to work independently and manage multiple tasks at once
- Comfortable working in a fast‑paced environment
- Willingness and ability to travel within the territory markets/EMEA
- Desirable
- Croatian language skills
- Interest in cycling or the bicycle industry (Trek product knowledge is a plus, but not essential)
- Experience in retail, ideally cycling retail
- Experience with ERP systems (SAP, JDE, or similar)
- Experience using CRM systems (e.g. Dynamics)
- Familiarity with marketing communication or content management systems
If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!
Benefits here at Trek:
- 25 days annual leave per year, plus bank holidays
- Discounted employee purchase scheme on bikes, parts and accessories
- 24/7 employee assistance program and counselling services
- 24/7 virtual GP services
- Healthcare cashback scheme
- Gym membership discounts and discounts on other health and wellbeing brands
- Annual paid time off for charity work
- Death in service benefit
- Cycle to work scheme
- Salary Sacrifice EV vehicle scheme
If you have any particular requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.
Please note that this position is also being advertised as a contractor opportunity in Slovenia.
Retail Marketing & Customer Care Coordinator in Milton Keynes employer: Trek
Trek is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in Milton Keynes with flexible working options and enhanced family-friendly policies. As a Retail Marketing & Customer Care Coordinator, you'll enjoy a supportive environment where your contributions are valued, alongside benefits like generous annual leave, health and wellness discounts, and opportunities for community engagement. Join us to be part of a team that not only values fairness and inclusion but also empowers you to make a meaningful impact in the cycling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Marketing & Customer Care Coordinator in Milton Keynes
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Trek and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Trek are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Trek on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Trek. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Retail Marketing & Customer Care Coordinator in Milton Keynes
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Trek. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Trek:Show us that you’ve done your homework! In your application, briefly mention what you admire about Trek’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Trek
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Trek will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Trek, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
